ACRONIS TRUE IMAGE 2011-“the specified file does not exist” 0x00040011 0x0000FFF0 0x80070002

Do you see the error if the pre-command is not used?

May I ask why you use this batch file?

Pat - Thanks very much for responding. While fiddling with it I found I got this error when trying to back up one flash drive, but not when backing up my hard drives.

FYI - Why use it? Good question. It shouldn't, and may not be, necessary. I should be able to get a full then a few differentials, then a new full while deleting all previous version chains with standard TIH 2011 setup. However, it was working, then it stopped. Maybe a PC crash corrupted the TIH files - who knows? I just know none of my setups can be counted on to keep working as intended. Plus even when it worked it did not work as I would like. Specifically, I want the old version chain deleted BEFORE it creates the new full b/u in the new version chain. The standard deletes the old version chain AFTER it creates the new full b/u in the new version chain. While this makes sense, it is not what I want

It appears to be working now as I would like with my BAT file.

Thanks again.
Eliot

Sometimes ATI gets confused when you edit the task a bit too much (unclear what this means exactly: delete an intermdiary incremental/differential, change the backup destination, rename/move/delete a tib file with explorer, etc.) Some of this is expected behavior, some are bugs.
Anyway, when it gets confused, the best thing to do is to copy the archives in a safe place using windows explorer, delete the backup within ATI and set up a new on.

I understand you want to delete your full before it does the new one, but this might just confuse it again. Also you understand this is risky if you new full backup doesn't complete as expected or is not validated and you don't notice it. You might want to try Chain2Gen.

I've gotten so disgusted with getting this error that I at one point uninstalled TI2011 and resorted to Windows Backup. I just deleted all the backup and started fresh with WBup. Then I keep reading what a great program TI is and so finally I reinstall it. I start over creating backups which succeed and then set the schedule. In trying to simplify the procedure I set it to do a full disc backup replacing the existing one. Even that doesn't work. If I can't depend on it, what good is it? I'm at my wits end on this thing if you can't help. This thing goes for hours before finally failing to finish.
I'm running Win7 Home Premium, 64bit w/8GB memory using a 1TB WD USB drive. TI2011, build 6696

Stephen,

Instead of editing a task, it is better to create a new task. Remember that ATI will first do a new full backup, before deleting the previous one, so you need enough space. Change your task name so that neither the TIB file name nor the task name finishes with a numeral or brackets.

It looks like ATI cannot access the file it is supposed to backup to.

OK, I created a new task and it seems to have failed the same way. I didn't follow your example for destination. Couldn't figure out what you were talking about. Here's the log file for that attempt.
Destination disk has 502GB free.

Stephen,

Can you try to create a small file backup to the same destination and see if this works? If a file backup works, there is nothing wrong with your destination.
To test faster, you can create a disk and partition backup of C:\ but exclude most of the big content folders.
Run a chkdsk /f /r on your source disk to avoid any issue with the file system on the C:\partition.

The "WDC...." backup was made by pressing the "Backup Now" button. The schedule was to recreate it every Wednesday. So a backup CAN be made, but I seem to have a problem when I ask the scheduler to do one. I don't see a problem with the source or with the destination. When the scheduled event starts it goes through the whole process for about 4 hours and THEN fails.

It is possible that the scheduler or some script got corrupted. Try this:
- delete the backup task that doesn't work (if you don't want to lose a TIB file, simply move the TIB file to another directory with windows explorer and then delete the backup. ATI will complain and crash and then be fine)
- uninstall ATI,
- reboot
- reinstall ATI.

Try to schedule a small file backup to see if the scheduler works normally.

I actually did that already. In my first post I outlined that. I quit using ATI and used Windows Backup for awhile because of it. Besides, if it was the scheduler I wouldn't think it would START and go through the whole procedure before it quit. Remember, the only clue to failure is the error message, "File does not exist." So Acronis is looking for something it can't find.

If I understand correctly, you are able to backup when you click back up now, but the same backup fails when you schedule it.
In your picture of post #8, are the 2 backups backing up the same data? What is the difference between My Primary Disk and the WDC... backup?

Well, I thought that was the case, but this morning I tried again by clicking the "Back up Now" button and two-and-a-half hours later it fails.
The WDC... backup is a disk backup automatically named by ATI. That was backed up successfully with the back-up-now button the first time. After reinstalling ATI. The My Primary Disk is an identically configured backup with a different name per your first post suggestion. I'll attach an image of the configuration and a new log file of today's process. I have a laptop and ATI seems to be working fine on it. It's a Toshiba running Win7 Home Premium 64 bit. My desktop is the one having the problem. It is a Dell running Win7 Home Premium 64 bit. 8GB memory and a 1-TB drive

Since we ruled out now that there is any difference between a scheduled and a non scheduled backup, I can see only four cases at this point:
a) there is disk issue. You should eliminate this option by running chkdsk /f /r from a command prompt with administrative rights
b) there is some confusion in the ATI database. If you want to keep your current WDC... backup, move it to a hidden folder with Windows Explorer and then delete your backup tasks. Create a new task, exclude the C:\users\ folder for the sake of creating a test short backup. Once created, do not change the TIB file name or location.
d) there is some hardware issue (check your memory sticks, try on a different destination disk)
e) there is some software issue (try to run a disk and partition backup from the recovery disk). If the backup works from the CD, you will need Acronis support help to analyze what happens for the backup to fail.

Thanks for hanging in there for me, Pat. I guess I'll start working on those various issues and see what develops. I notice in the forums other have had what seems like the same issue/error with no apparent resolution.

I would place a bet that there is a snapshot issue with the C:\ partition and that might be disk related or low-level driver related...

I deleted all the current backup info and started new. I backed up the Recovery partition and that worked just fine. Not wanting to sit and watch paint dry for hours, I scheduled a new disk backup event to start tonight. So tomorrow we'll see what happens. I'm crossing my fingers.

Another failure to function. Same error. Started the event, ran for two hours and failed. This morning when I opened ATI it immediately started validating the recovery partition I backed up last night. That completed with no error.
I'm wondering if it might have anything to do with sleep or hibernation mode. No, maybe not because it starts and runs for two hours so it's doing something. Anyway, log attached if you can make anything out of it.

Stephen,

Did you try to backup all partitions but excluding a bunch of content files so that the backup is faster and you can monitor what is going on?

Did you run chkdsk /f /r on the C:\partition?

I am trying to make sure you can backup C:\ even with a test backup.

Pat L wrote:

Stephen,

Did you try to backup all partitions but excluding a bunch of content files so that the backup is faster and you can monitor what is going on?
I tried to but even after all the exclusions it amounted to over 7 hours. See image.

Did you run chkdsk /f /r on the C:\partition?
Yes. No errors. A 1TB disk doesn't seem to run as fast as the old 100MB disks. :-) It took forever.

I am trying to make sure you can backup C:\ even with a test backup.

I understand. Look at my list of exclusions and see if I was on the right track.

Not quite. When you create your backup, click on add exclusions, click on exclude the files that meet this criteria, blick on browse, select the C:\users folder and click add.
You should get C:\users\ in the list, not c:\users\*.*

Pat L wrote:

Not quite. When you create your backup, click on add exclusions, click on exclude the files that meet this criteria, blick on browse, select the C:\users folder and click add.
You should get C:\users\ in the list, not c:\users\*.*

I did that in the beginning. Selecting just the folders, but the time was over 7 hours so I thought that didn't work. Then I reread the instructions and it said "files" and not folders. So when I browsed to the folders I used the example to designate ALL files in those folders. It still came up to about the same time. In other words it didn't really make any difference time wise.

Don't pay too much attention to the time estimated by ATI, it is always way off.

Good idea about the power settings: try the maximum power setting and verify there is no sleep, hard drive, selective USB suspending going on.

OK, I couldn't get a small enough sample doing a Disk backup so I tried a File backup and backed up one folder on the C: drive. That worked fine-it succeeded. I just remembered, when I did the chkdsk, it would not run saying something had control of the disk and offered to run on restart. I wonder if that is a clue.

The behavior of chkdsk is normal.

Is there any chance that you have excluded some files or folders that have been deleted? Or that you have set up a reserved copy with a path that is not correct?

I never tried to run a disk backup with any exclusions. Well, actually I tried setting up such a backup, but never ran it because of the huge amount of time it would take. That's why I resorted to the file backup for testing. Otherwise I'm just trying to do a disk image backup of my entire HDD. NOT sector by sector though. Just the used clusters of the drive.

I guess it would help to know what the programmer intended to convey when he wrote the code with the error message "file does not exist?" Since we're not trying to include a specific file in the backup source, I'm thinking ATI is looking for a backup file on the target that doesn't exist. Since the type of backup I'm trying to use deletes the old backup file and replaces it with the new one, I'm thinking when ATI runs and caches the backup tries to find the old backup to delete and write the new one to disk is where it fails. No, come to think of it, it even failed when I did have a backup to replace.

These things have a lot of running processes, I think I'll try running a backup of the Windows folder and all of its sub-folders and see what happens. Even though I'm still thinking it's a "target" thing and not a source thing.

We tried pretty much all the tricks in this thread:
http://forum.acronis.com/forum/19713

So I am running out of ideas.

Yeah. I share the same feelings as the other thread as well. I already dumped ATI once and resorted to using Windows backup. I may try one more time and then move on to one of the other top 2 BU programs. I appreciate every thing you've tried to do for me, but I'm not happy that Acronis wants even more money to help. They charge enough for their program that they should want to help you get it working correctly. Their bad PR is already getting around the web. :-(

Thanks again, Pat.