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Acronis True Image 2013 - Serial key accepted but Activation not working

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Hello,

I installed True Image 2013 successfully with my key on my laptop (I have 3 licenses). But once I start it it says its not activated. If I click on activate a small window pops up and closes again but nothing else happens. I tried uninstalling and using the Cleanup utility before reinstalling, but that didn't change anything.

Could it be that be activation server is down?

 

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Please take a look for any messages in the Acronis logs folder to see if you have any that are directly related to your activation issue?  The logs are found at C:\ProgramData\Acronis\TrueImageHome\Logs - this may be hidden on some systems.  

Some other questions in case nothing helps from the log files:

What version of Windows do you have ATIH 2013 installed on?  
Have you had it installed on the same laptop before?
Have you had it installed on 3 systems before putting it on the laptop?