Acronis True Image 2014 Premium not responsive when I start program
Hello everyone.
So this starting happening the last few days. The system info is as follows:
OS - Windows 8.1
AV: Norton Internet Security
Acronis True Image 2014 Premium - Latest Build: #6688 (268.74 MB2014-08-20 00:00:00)
A few days ago, ATI just started hanging as soon as I would start the program. The title says "Acronis True Image 2014 Premium (Not Responding)". I can see the graphics on the "Get Started" tab, but can't do anything else.
This is really annoying. Are you guys aware of a similar issue on this configuration? Everything else on my computer is fine and there have been no updates to Windows.
I am sure this is a standard configuration in the Acronis test labs (Windows 8.1 with a leading antivirus product). No issues?
Thanks.
Hello,
the remark (not responding) in the title of the Acronis window does not mean, the program is not working.
In the contrary, it works very very hard and the task does not free the processor, so that other tasks get no or very little time.
Programmers do that to shorten the elapsed time the program needs to finish it's task - but obviously on the cost of other tasks.
So please be patient. The program will finish.
Wolfgang
Hi.. Well, the CPU utilization of Acronis when it's in the "not responding" state is "0%" (and the total CPU utilization of my i7 is around 6-10%). So, I doubt it's doing anything. Even if it is doing something, and this operation is not a very CPU intensive to show up on the task manager, that is no reason to block the GUI. As with most modern programs, I would imagine the Acronis GUI is operating on a different thread from the worker threads. Plus, I've been an Acronis customer for 3 years now - and regardless of what backup I am doing, the GUI has always been response.
MOREOVER, this happens as soon as Acronis starts - without me specifying any instructions to it. While I do have a couple of regular backups, they are very minimal folder backups, that's usually done in 1 minute.
Finally, Acronis has been stuck on this screen for 45 minutes.
Thanks..
Also, as a note to Acronis - please take this question seriously. I am by no means a novice of computers, and I like Acronis - so I would prefer not to switch to another product. But I hope you understand that we as customers don't have time to chase these issues. We expect a program to start when you click on it. I don't think that's unreasonable. Also, if you do a Google search, you will notice others have had similar issues as well.
...... I would imagine the Acronis GUI is operating on a different thread from the worker threads.,.......
Hello,
I doubt that - and earlier versions are different versions.
2014 introduced a completely new GUI.
And there might have been new coding errors.
There are different ways to code multithreading applications.
And if a thread does not free the resources it uses
other threads have no chance to use them.
Under Windows in .NET there is a special technique ( desiganted CALL BACK) to allow the GUI to
show results, a "working thread" generates - e.g. status results that are stored in variables accessible
by both threads.
Without this technique a result can only be shown by the "GUI thread" after the "work thread" has ended
and it gets control.
Wolfgang