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Acronis True Image 2014 will not back up my pc

Thread needs solution

I have Acronis True Image 2014--full version.
The program stops backing up both file backups and disk image backups after running for hours.
The error message is:
Failure to open a file on the backup disc.
The file is not on the backup disc and was not there when the backup started nor while the backup was processing (for many hours).

Here is what I was able to save from the error screen:
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: Event code: 0x01E50015+0x01E5001A+0x000B041D+0x00040011+0x0000FFF0+0x80070002

I followed the above directions but they failed to provide any additional information.

Any assistance will be appreciated.

Thanks,
Jay

0 Users found this helpful

It is likely that you have an error on the disk you are attempting to backup. From an elevated command prompt run chkdsk /r to attempt repair of the error or errors and try backup again.