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Acronis True Image 2015 error 0x01050018

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Hi, 

When trying to add a full backup to Acronis True Image 2015 to the backup/task list, I get this error (also see screenshot):

0x01050018

I can add a "files and folders" backup but it fails with the error message "last backup failed" as well.

Thanks for any hint.

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error-ati2015.jpg 56.87 KB
error-ati2015-v2.jpg 173.22 KB
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Claire, welcome to these user forums.

The error message "das backup ist noch nicht konfiguriert. Wahlen sie die backup-Quelle." holds the clue here.  Your full backup has been added but you now need to reconfigure the information for this backup, assuming that this backup was created on this same computer.

If the full backup is from a different computer, then you should be able to explore the .TIB file by double-clicking on this in Windows Explorer, or you can take the option to Mount the .TIB file to a drive letter by using the right-click context menu for the file.

Hi all,

Well, the backup could not even be created as a task in the very beginning after installationl. I did not even come to the step where I could start the backup task, because Acronis 2015 didn't let me choose a file backup task (full pc backup worked though).

I could finally fix it by installting Acronis 2017, removed Acronis 2017 again, deleted all files/folders in %appdata%, %programdata%, reinstalled Acronis 2015 and activated it with the upgrade 2015 license.

Maybe it did not work the first time, because I installed 2014 first and upgraded then to 2015.

Thanks!

Claire, you could also have just used the Acronis Cleanup Tool (link in my signature) rather than installing & uninstalling ATIH 2017 and doing a manual cleanup.  Hope your ATIH 2015 is working fine now and continues to do so.