Acronis True Image 2015/2014 - 64GB and more RAM, recovery function do not work
Hello All,
I'm facing the problem that the Recovery Function of Acronis True Image 2015/2014 do not work with 64GB RAM installed. After reboot the Acronis loader is showing up, but a while later only a black screen appears and the recovery function hangs.
Some try and error overcome the problem when I reduced 64GB of RAM to 48GB.
I'm also refering to this post, where the same behaviour is reported but with no solution on the problem:
https://forum.acronis.com/forum/66884
I tried with Win7 SP1 and also Win 8.1, both english versions, both the same failure mode.
Please help, this is frustrating
Many thanks in advance

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Hello All,
Please find below my configuration:
CPU Type HexaCore Intel Core i7-5930K, 4376 MHz (35 x 125)
Motherboard Name Asus X99-Deluxe (1 PCI-E x4, 5 PCI-E x16, 1 M.2, 8 DDR4 DIMM, Audio, Dual Gigabit LAN, WiFi)
Motherboard Chipset Intel Wellsburg X99, Intel Haswell-E
System Memory 49050 MB (DDR4-2133 DDR4 SDRAM)
DIMM-A1: Kingston HyperX KHX3000C15D4/8GX 8 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1067 MHz)
DIMM-B1: Kingston HyperX KHX3000C15D4/8GX 8 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1067 MHz)
DIMM-B2: Kingston HyperX KHX3000C15D4/8GX 8 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1067 MHz)
DIMM-C1: Kingston HyperX KHX3000C15D4/8GX 8 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1067 MHz)
DIMM-D1: Kingston HyperX KHX3000C15D4/8GX 8 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1067 MHz)
DIMM-D2: Kingston HyperX KHX3000C15D4/8GX 8 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1067 MHz)
BIOS Type AMI (05/15/2015)
Storage:
IDE Controller Intel(R) 9 Series Chipset Family SATA AHCI Controller
IDE Controller Intel(R) C610 series/X99 chipset sSATA AHCI Controller 1 - 8D62
Storage Controller Asmedia 106x SATA Controller
Storage Controller Microsoft Storage Spaces Controller
Disk Drive C:/ Samsung SSD 850 PRO 256GB (256 GB, SATA-III)
Disk Drive D:/ Samsung SSD 850 PRO 256GB (256 GB, SATA-III)
Disk Drive E:/ ST4000DX001-1CE168 (4000 GB, 5900 RPM, SATA-III)
Disk Drive F:/ ST2000DL003-9VT166 (2000 GB, 5900 RPM, SATA-III)
I'm recovering the image from D: to C: (where on C: is the system installed).
Installed 48GB of RAM reimage is possible, adding 2 more 8GB bricks will lead to a black screen during recover.
Any idea and many thanks,
regards Karlheinz
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Is or was the installed ram a full 64GB kit or did you mix 2 32GB kits? If a mix of kits could be that they simply are not playing nice together.
Have you tested your ram to eliminate the possibility of faulty modules?
Could be that the recovery environment does not support memory above 48GB, have no idea if that may be the case so maybe someone else can add to that.
Maximum ram for Win 7x64 editions are
Home Premium - 16GB
Pro, Enterprise and Ultimate - 192GB
Maximum ram for Win 8 editions are
Win 8, 8.1 - 128GB
Win 8 Pro, Enterprise - 512GB
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Hi Enchantech,
thanks for your reply!
>Is or was the installed ram a full 64GB kit or did you mix 2 32GB kits? If a mix of kits could be that they simply are not playing nice together.
I use 2x 32G (4x8GB) Kits, but not sure if I mixed the Kits.
Installed the first Kit to A1,B1,C1 & D1 as adviced in the motherboard manual and later wanted to upgrade with the second Kit on A2,B2,C2 & D2, what is not working. Removing A2 and D2 to have 48GB .... and recovering of the image is performing ok.
It might be a good idea to swap the modules :). I'll give it a try on the weekend, thanks!
I'm tested on Win 8.1 and Win7 Pro what both failed
also refer to https://forum.acronis.com/forum/66884 where the same Problem is described.
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From your first post it appears that your recovery attempt is that of the System disk or Operating System drive. Please be advised that such a recovery requires that the application to reboot into a Linux based environment to perform such a recovery task. It is possible that the Linux environment does not support ram above 48GB. I do not know this to be fact but it could be the reason for your problem.
I did look at the thread you referenced and I would say that the same applies there.
You might wish to run memtest 86+ on your ram to eliminate the possibility of faulty ram module. You would need to run tests with all ram installed and individually on each stick and possibly on varying combinations of modules for a 100% for certain yes or no answer with that so this would be very time consuming so I would leave that as a last resort.
It is also rare that 2 different kits will not work OK together but does happen on occasion so just something to be aware of.
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You should try making a WinPE recovery media to see if that helps.
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Hi Mustang,
do you mean building an Acronis boot CD using the "Acronis Rescue Media Builder" wizard, I did that.
Also recover attempt w/ this CD fails. Acronis loading is showing up but afterwards black Screen and nothing else happens with 64MB RAM.
Installed 48GB the whole process ( recovering) is working.
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