Acronis True Image (both 11 full and 2010 trial) lock up when "mounting" a backup

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I've had a problem with Acronis TI version 11 (full) and the new 2010 (trial) locking up when trying to "mount" a backup image. I'm able to "explore" using 2010, but not mount.  This is likely due to some weirdness in our corporate image for Windows XP, but if anyone knows of a registry flag(s) that is the likely culprite I'd appreciate it.  I do have local admin equivalence assigned, but they have been, err, adjusting individual registry settings to block certain things.  I can go in and adjust them, but I have to find them first. 

Any pointers would be greatly appreciated.

Fri, 09/18/2009 - 16:53
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Comments: 843

Hello Gerald Fountain,

Thank you for choosing Acronis Disk Backup Software.

  • Update the software to the latest build. See Downloading the Latest Build of Acronis Software;
  • Make sure the backup archive that you are trying to mount is the one of an entire hard disk or a partition. Backup acrhives of files or folders cannot be mounted. See Mounting an Image Archive Created from Individual Files or Folders Fails;
  • If the backup archive is split, make sure that all the volumes reside in the same folder. See also Mounting an Image Spanned over Several CD or DVD Discs Fails;
  • Verify the backup archive by means of the Validate Backup Archive tool.
  • If there is an EISA partition (generally the service partition on a laptop) showing up on the last screen of the Mount wizard, do not mount it;
  • Unplug or disable all USB and card reading devices (unless your backup archive resides on one of those), and try to mount it;
  • If there is any encryption or security software, try temporarily disabling it, and see if this resolves the issue.

If none of the solutions helps, please collect diagnostic information using AcronisInfo Utility. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

Thank you.

Tue, 09/22/2009 - 11:17
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