Acronis True Image Echo Server Linux

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

When i backup i got this error since the newest version and acronis try to backup hole hdd not only the used place but --raw is not used.

TrueImageServerEcho.8319_s_de.i686 and snapapi26-0.7.47 Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel:------------[ cut here ]------------

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel:invalid opcode: 0000 [#1] SMP

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel:last sysfs file: /sys/devices/pci0000:00/0000:00:1e.0/0000:01:06.0/local_cpus

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel:Stack:

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: ffffffff811b8e8f ffff88033e5945a0 ffff8802ed979d78 00000000000112d0

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: ffff8802ed979d90 ffff8803295cd600 ffff88033c9ad8c0 0000000000000000

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel:Call Trace:

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: [] ? __make_request+0x0/0x474 Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: [] generic_make_request+0x254/0x2b2 Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: [] ? bit_waitqueue+0x17/0xa5

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: [] submit_bio+0xe3/0x100

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: [] blkdev_issue_flush+0x7a/0xc4 Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: [] ext4_sync_file+0x11a/0x138

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: [] vfs_fsync+0x76/0xac

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: [] do_fsync+0x34/0x49

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: [] sys_fdatasync+0x13/0x17

Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel: [] system_call_fastpath+0x16/0x1b Message from syslogd@xxxxx at Nov 10 10:11:14 ... kernel:Code: 01 75 0e 4c 8b 7d b0 f0 41 ff 4d 00 e9 6e 02 00 00 8b 43 20 83 f8 03 0f 84 58 02 00 00 49 8b 44 24 10 48 39 80 88 00 00 00 74 04 <0f> 0b eb fe 41 8b 54 24 30 49 8b 0c 24 48 8b 73 40 c1 ea 09 89

Nov 10 10:11:14 xxxxx kernel: ------------[ cut here ]------------

Nov 10 10:11:14 xxxxx kernel: kernel BUG at /var/lib/dkms/snapapi26/0.7.47/build/snapapi26.c:1822! Nov 10 10:11:14 xxxxx kernel: invalid opcode: 0000 [#1] SMP

Nov 10 10:11:14 xxxxx kernel: last sysfs file: /sys/devices/pci0000:00/0000:00:1e.0/0000:01:06.0/local_cpus

Nov 10 10:11:14 xxxxx kernel: CPU 2

Nov 10 10:11:14 xxxxx kernel: Modules linked in: snapapi26(P) nfs lockd fscache nfs_acl auth_rpcgss mptctl mptbase sunrpc ipv6 cpufreq_ondemand acpi_cpufreq freq_table dm_multipath i5k_amb ibmpex bnx2 ibmaem iTCO_wdt i5000_edac iTCO_vendor_support ipmi_msghandler edac_core hwmon ses pcspkr serio_raw i2c_i801 ics932s401 enclosure joydev shpchp aacraid radeon drm i2c_algo_bit i2c_core [last unloaded: microcode]

Nov 10 10:11:14 xxxxx kernel: Pid: 6588, comm: spamd Tainted: P 2.6.30.9-96.fc11.x86_64 #1 IBM System x3650 -[7979KQG]-

Nov 10 10:11:14 xxxxx kernel: RIP: 0010:[] [] snapapi_make_request+0xf2/0x38b [snapapi26]

Nov 10 10:11:14 xxxxx kernel: RSP: 0018:ffff8802ed979cf8 EFLAGS: 00010287

Nov 10 10:11:14 xxxxx kernel: RAX: ffff88033e0c4340 RBX: ffff8802f2054000 RCX: 0000000000000200

Nov 10 10:11:14 xxxxx kernel: RDX: ffff88033c9ad8c0 RSI: ffff8803295cd600 RDI: ffffffffa02aa838

Nov 10 10:11:14 xxxxx kernel: RBP: ffff8802ed979d68 R08: ffff8800280798b0 R09: ffff88033e527df8 Nov 10 10:11:14 xxxxx kernel: R10: ffffffff81666118 R11: ffff88033e5213c8 R12: ffff8803295cd600

Nov 10 10:11:14 xxxxx kernel: R13: ffff8802f2054050 R14: 0000000000000000 R15: 0000000000000000

Nov 10 10:11:14 xxxxx kernel: FS: 00007f2786fb66f0(0000) GS:ffff88002806a000(0000) knlGS:0000000000000000

Nov 10 10:11:14 xxxxx kernel: CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033

Nov 10 10:11:14 xxxxx kernel: CR2: 0000003cdfb0cbe0 CR3: 0000000131444000 CR4: 00000000000406e0

Nov 10 10:11:14 xxxxx kernel: DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000

Nov 10 10:11:14 xxxxx kernel: DR3: 0000000000000000 DR6: 00000000ffff0ff0 DR7: 0000000000000400

Nov 10 10:11:14 xxxxx kernel: Process spamd (pid: 6588, threadinfo ffff8802ed978000, task ffff880332dfdc00) Nov 10 10:11:14 xxxxx kernel: Stack:

Nov 10 10:11:14 xxxxx kernel: 0000000000000000 0000000000000246 ffff8802ed979d18 ffff88033c9ad8c0

Nov 10 10:11:14 xxxxx kernel: ffffffff811b8e8f ffff88033e5945a0 ffff8802ed979d78 00000000000112d0

Nov 10 10:11:14 xxxxx kernel: ffff8802ed979d90 ffff8803295cd600 ffff88033c9ad8c0 0000000000000000

Nov 10 10:11:14 xxxxx kernel: Call Trace:

Nov 10 10:11:14 xxxxx kernel: [] ? __make_request+0x0/0x474

Nov 10 10:11:14 xxxxx kernel: [] generic_make_request+0x254/0x2b2

Nov 10 10:11:14 xxxxx kernel: [] ? bit_waitqueue+0x17/0xa5

Nov 10 10:11:14 xxxxx kernel: [] submit_bio+0xe3/0x100

Nov 10 10:11:14 xxxxx kernel: [] blkdev_issue_flush+0x7a/0xc4

Nov 10 10:11:14 xxxxx kernel: [] ext4_sync_file+0x11a/0x138

Nov 10 10:11:14 xxxxx kernel: [] vfs_fsync+0x76/0xac

Nov 10 10:11:14 xxxxx kernel: [] do_fsync+0x34/0x49 Nov 10 10:11:14 xxxxx kernel: [] sys_fdatasync+0x13/0x17

Nov 10 10:11:14 xxxxx kernel: [] system_call_fastpath+0x16/0x1b

Nov 10 10:11:14 xxxxx kernel: Code: 01 75 0e 4c 8b 7d b0 f0 41 ff 4d 00 e9 6e 02 00 00 8b 43 20 83 f8 03 0f 84 58 02 00 00 49 8b 44 24 10 48 39 80 88 00 00 00 74 04 <0f> 0b eb fe 41 8b 54 24 30 49 8b 0c 24 48 8b 73 40 c1 ea 09 89

Nov 10 10:11:14 xxxxx kernel: RIP [] snapapi_make_request+0xf2/0x38b [snapapi26]

Nov 10 10:11:14 xxxxx kernel: RSP

Nov 10 10:11:14 xxxxx kernel: ---[ end trace 601428a9295d5d70 ]---

Tue, 11/10/2009 - 09:16
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Rene,

No worries, I will help you to resolve the situation so you can create a backups.

I have consulted with our Experts and we have found the following:

Nov 10 10:11:14 xxxxx kernel: kernel BUG at /var/lib/dkms/snapapi26/0.7.47/build/snapapi26.c:1822! Nov 10 10:11:14 xxxxx kernel: invalid opcode: 0000 [#1] SMP

This means that your Linux kernel is not able to communicate with our snapapi component.

In this case, I'd recommend you to do the following:

1. First of all, please make sure you use the latest build of the software (8398).

You can download all necessary files from Registered products and downloads section in your account.

If you have not registered your product on our web site yet, we recommend to do it in order to receive free updates.

- Choose Product registration
- Enter the serial number for your Acronis product in the corresponding field.

2. If the issue persists collect kernel messages:

# echo 8 4 1 8 > /proc/sys/kernel/printk
- reproduce the issue;
- capture the screen (there should be extended logs there).

3. Boot into OS and collect Linux system report as follows:

Please download the Linux System Report utility.

- Unpack the archive: # tar xvf sysinfo.tar
- Make the script executable: # chmod +x sysinfo
- Run the executable: # ./sysinfo

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. After that, please post the case number here, so I can pick it up from our database and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Also, please feel free to ask me if my instructions are not clear for you - I will provide you with an answer as clear as I can.

Thank you.

Wed, 12/16/2009 - 13:15
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