Acronis True Image Home 2010 and Windows 7 BAD REVIEWS ??
I've been a long time user of Acronis, but apparently there have been a plethora of issues with Acronis 2010 and Windows 7. I was ready to purchase the upgrade, however after reading all the negative feedback on all the forums I'm reluctant to install Acronis 2010 on my machine. Major negative reviews on Amazon (http://www.amazon.com/Acronis-True-Image-Home-2010/dp/B002MFSG0M) ???
Does Acronis anticipate a patch release anytime soon for these issues?
I'm not surprised, but I don't think Acronis cares.
True Image has always been a bit hit and miss. The basic backup + restore seems to have worked fine for a good number of versions (it's saved my butt more than once), but all the extra fluff seems to be poorly tested and in quite a few cases suffering from design flaws. Some of those design flaws are of the "whomever thought this was a good idea better have been dead drunk at the time" sort.
Personally, I've skipped a good number of ATI versions now. It seemed that Acronis were putting out frequent new versions, with minor functionality changes, just to keep cash flowing. 2010 finally offered a significant increase in features (or tweaks of older features that finally made them useful), and they were features I wanted, so I decided to give them a bit of money again.
So far it seems to work. But I am still worried about their lax attitude towards data loss. Back in the day, you could end up with ATI wiping out entire drives without giving you any warning at all. These days, so far I've seen that defragmenting while in try & decide isn't just a bad idea for the obvious reason (running out of space for the temporary storage), but it can render the system unbootable. That's just ridiculous. I also read here in the forums that nonstop backup isn't a very good friend with defragmentation either. That it's recommended you turn off scheduled defrags when using it. Why doesn't it either do that automatically, or inform you when starting it?
There are many many backup programs offering basic full drive backup/restore. If that's _all_ you need, ATI will probably do fine too. But there are cheaper products without all the added fluff that I'd recommend over ATI in that case (but this being a support forum for Acronis, I suppose it wouldn't be too popular naming them).
As I said though, so far (fingers crossed) 2010 is working fine for me (in Win7 x64).
I tend to agree with Frode Hauge's comments. I have used TI for basic OS imaging and it has been excellent. I have no need for the other bells and whistles and therefore have not run into the quirks introduced by them.
All imaging programs have issues on various hardware/software configurations and it is erroneous to assume because somebody finds that product ABC works that it will work properly on your machine. You must completely test a backup and restore before you know you have a reliable backup solution.
Thanks so much for the warning! I went and read the reviews. Yup, it's beta software at best, now to try to find something RELIABLE for Windows 7 64bit. Sigh.
I'm using version 2009 with 64bit W7 and it's working a treat just like it did with Vista. I have downloaded the trial version of 2010 but have decided against installing it.
I guess all the issues being experienced with 2010 account for the following notice currently on Acronis' support website:
We are currently experiencing heavy volumes on Chat Support with average wait time of 10-15 minutes . Request you to please try the Chat Support at a later time or you could alternatively email us by logging into 'My Account' on our website. We apologize for the inconvenience. Thank you for your understanding.
If you stick with simply doing full image backups and restores then you will not go far wrong with Acronis - it's really what backup is all about and it's something it does particularly well. Just forget all the icing and go for the cake. Apart from it not being able to mount the image (no big deal) in W7, version 2009 is very stable.
I've been a long time user of Acronis, but apparently there have been a plethora of issues with Acronis 2010 and Windows 7. I was ready to purchase the upgrade, however after reading all the negative feedback on all the forums I'm reluctant to install Acronis 2010 on my machine. Major negative reviews on Amazon (http://www.amazon.com/Acronis-True-Image-Home-2010/dp/B002MFSG0M) ???Does Acronis anticipate a patch release anytime soon for these issues?
TI 2010 Is my 4th registered Acronis product! Used with a Dell XPS 9000 Studio I7 920 w/12 Megs, w/64bit win Vista . Soon to install Win7 when it arrives.
I have had many instances of the program freezing and becoming unresponsive. While I was validating an archive on an external triple interface drive, using e-sata the computer froze solid and on reboot the e-sata interface was broken leaving, the usb + firewire interfaces. I realize that there is not enough evidence to say that TI 2010 fried the drive but it does make one apprehensive!
I find many parts slow and an unusual lack of Acronis' high standards is evident. It seems that this version has been rushed and needs an extensive rewrite.
Regards
Gerry Macdonald
All the Win 7 systems with True Image 2010 I've seen around me at neighbours and friends are working fine.
Instead of using the Mount feature just use Windows Explorer to view what is inside your .tibs.
Don't forget that Windows 7 Backup and Restore now supports disk images. I have no idea if it is any good but it's free and obviously supports 64-bit.
I'm kind of glad to hear there are poor reviews of TI 2010. I just bought a few licenses during their recent 50% off sale and now they want to charge more than what I originally paid for an upgrade. ouch! Now I don't feel like I'm missing anything... as long as I can use the built in software or 2009 if it really works on Windows 7 64-bit.
Frode Hauge, I see you're a "Beginner" so I'll cut you some slack...
Anyway, it makes no sense to defragment and try create an image of a hard disk or partition at the same time, because former is changing what the latter is trying to copy. For similar reasons, it would be a good idea to not trying installing/updating programs or change their settings at the same time.
My advice is to do almost nothing else when making backups, that way you'll be more likely to get a coherent snapshot of all the data and programs on the drive/partition being backed-up. You might be able to get away with running some programs at the same time, like an Internet browser, but if you make changes you want to keep to what's on the disk/partition you're backing up at the same time, all bets are off.
Makes sense, no?
I believe that many of the issues that TI is having lately are related to lack of drivers for some of the newer motherboards. I have a copy of the newest TI. Installed it and tried to make a boot disk - couldn't find the CD/DVD drive.
My TI 11 boot disk can't find internal hard drive.
Both of these problems occurred on a new computer. Other forum members with newer computers using the same Intel chip set have experienced similar isues.
I will try installing 2010 on another, older computer so I can make a boot disk. I'll try
the boot disk on the newer computer. I would like it to work since I've relied on TI for years.
I believe that many of the issues that TI is having lately are related to lack of drivers for some of the newer motherboards.
Nope, my machine is two years old and I get BSOD's on tdrpm251.sys. Acronis already acknowledged of a bug that is fixed internally.
Frode Hauge, I see you're a "Beginner" so I'll cut you some slack...
Whoa, cut back on them arrogance carrots? Just because someone hasn't posted in a specific forum before doesn't mean they never used a computer.
And, for the record, you have the exact same designation...
Anyway, it makes no sense to defragment and try create an image of a hard disk or partition at the same time, because former is changing what the latter is trying to copy.
You missed the point. Vista and Win7 will happily defragment in the background. Regular users don't even know it. Automatically defragmenting as needed is also the default settings for many commercial defragmenters.
That Try&Decide can render your system unbootable because of this is extremely short-sighted. Yes, it does tell you not to do it. The obvious reason is that there's only so much space available for temporary storage while in T&D mode and wasting it on rearranging the filesystem is rather stupid. But no matter how pointless, the only negative effect of defragmentation should be running out of space in the Try&Decide buffer, not ending up with a dead system.
Nonstop backup doesn't even tell you not to defragment. And since it is supposed to be running all the time, it really ought to handle it. There should be no need for the user to have to remember to stop nonstop backup in order to defragment the system volume its protecting.
As far as regular image creation is concerned, I'm pretty sure all the major backup solutions backs up a snapshot of the drive at the point the backup is started. I'm not a low level Win32 developer, but I believe they're using VSS for this? As far as I've noticed, it's been quite a few years since you needed to keep your system inactive while performing a backup. Some products even show you how much of the buffer you've consumed so far during the backup session.
Good Comeback Frode. People should make sure they understand what has been said before offering thier useless input.
I totally agree with you Frode..... There should be no need to do anything manually especially basic services like defrag that could easily be paused automatically during the backup.
What's all the fuss about.
Get a refund and go here for your backup needs - I did!
http://www.macrium.com/reflectfree.asp
Cheers!
You reply to an almost 1 month old thread to brag?
Hello all,
Let me clarify some information here. First of all, I'd like to comment situation regarding Defragmentation and backups under Windows 7 or Vista:
The defragmentation itself physically organizing the contents of the disk to store the pieces of each file close together and contiguously. As all you know, the defragmentation is intended to reduce amount of fragmentation in file systems. Fragmentation occurs when the operating system cannot or will not allocate enough contiguous space to store a complete file as a unit, but instead puts parts of it in gaps between other files (usually those gaps exist because they formerly held a file that the operating system has subsequently deleted or because the operating system allocated excess space for the file in the first place). Larger files and greater numbers of files also contribute to fragmentation and consequent performance loss. Defragmentation attempts to alleviate these problems.
Now, let's go back to our software: when creating a backup it captures a snapshot of selected drive\partition. All files from this snapshot are recognized by their hash-values. When performing defragmentation, one file can be rewritten from sectors A,G to sectors A,B and this will change hash value. This will be done for all your files. That's why the current version of the product is not able to create backups along with defragmentation (and it does not matter which backup type you're performing, Non Stop Backup or partition backup). This is the way our product was made. Now, regarding the notification not to use Non Stop Backup and Try&Decide along with defragmentation: we are aware that this is really important and will add a notification as soon as possible. This issue has been reported to the responsible person. For now, the one suggestion is to not use defragmentation scheduled to the same time with your backup. If you have some unattended defragmentation - just disable it in your OS settings. If possible, perform it manually. As soon as we research for the straight solution with our program - we will let you know.
Thanks so much for the warning! I went and read the reviews. Yup, it's beta software at best, now to try to find something RELIABLE for Windows 7 64bit. Sigh.
We had some compatibility issues with Windows 7 and Acronis True Image 2010 Home, the major ones were fixed in 6053 build, which is available here. To get access to updates you should first register Acronis software.
I guess all the issues being experienced with 2010 account for the following notice currently on Acronis' support website
Yes, unfortunately I can confirm that we have a higher that expected volume in our Chat support and sometimes we are not able to handle you as fast as it should be. I'm really sorry for that.
I have had many instances of the program freezing and becoming unresponsive. While I was validating an archive on an external triple interface drive, using e-sata the computer froze solid and on reboot the e-sata interface was broken leaving, the usb + firewire interfaces. I realize that there is not enough evidence to say that TI 2010 fried the drive but it does make one apprehensive!
I find many parts slow and an unusual lack of Acronis' high standards is evident. It seems that this version has been rushed and needs an extensive rewrite.
Gerry, this may happen due to conflict with some other applications (for example, anti viral software). Could you please let us investigate the situation and describe it in more details?
I believe that many of the issues that TI is having lately are related to lack of drivers for some of the newer motherboards. I have a copy of the newest TI. Installed it and tried to make a boot disk - couldn't find the CD/DVD drive.
Winthrop, I will assist you to resolve this situation. I have found that you've registered Acronis True Image 11 Home under your account, is that actual version you experience issue with? If no, please register your product under your account so I can send you the special ISO file.
Nope, my machine is two years old and I get BSOD's on tdrpm251.sys. Acronis already acknowledged of a bug that is fixed internally.
That's correct. This issue has been fixed in the latest build (6053).
As far as regular image creation is concerned, I'm pretty sure all the major backup solutions backs up a snapshot of the drive at the point the backup is started. I'm not a low level Win32 developer, but I believe they're using VSS for this? As far as I've noticed, it's been quite a few years since you needed to keep your system inactive while performing a backup.
Yes, our software uses VSS but it does not deal with defragmentation. This service is intended to create some readable shadow copy of each file in order to make it readable by our program.
I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.
Thank you.
I do have a follow-up question. When using non-stop backup, what precise effect will defragmenting the drive it's protecting have? Will it just mean that it might miss some changed files if the defrag happens to be running at the time non-stop backup does a snapshot, and it will pick those files up again on the next run? Or is the effect more severe?
Turning non-stop backup off and on every time I defragment would be a major pain. Especially since the tray icon lets me stop it, but then vanishes and thus forces me to start ATI to turn it back on. I have no idea why you put a "start" entry on that tray menu in the first place without an option to always show this tray icon.
I am wondering if anyone is having issues with nonstop backup returning 0 byte files when attempting to recover a file version in nonstop backup. Regardless of the file type or where the original file is located, every attempt to recover a version results in a 0 byte file. I asked Acronis support for help with this issue, but their only response is to 1) Notify me my thirty days of support has expired, and 2) send me continuous emails asking if I am still having the problem. They have yet to provide an explanation as to why this happens.
If anyone else has experienced this and knows of a solution, I'd appreciate the feedback.
Not only is this software awful, the customer service is worse. I've used it for 7 years until now. Get shadowprotect with 30% discount and you'll forget how to spell trueimage.
Never have I had worse customer service than with this company. They really don't care. Nice to know there are great options out there.
Thanks so much for the warning! I went and read the reviews. Yup, it's beta software at best, now to try to find something RELIABLE for Windows 7 64bit. Sigh.I'm using version 2009 with 64bit W7 and it's working a treat just like it did with Vista. I have downloaded the trial version of 2010 but have decided against installing it.
What build of TI 2009 are you using? I'm having issues with TI 2009 and the same OS.
Thanks so much for the warning! I went and read the reviews. Yup, it's beta software at best, now to try to find something RELIABLE for Windows 7 64bit. Sigh.
TI 2009 works like a dream with Windows 7 - no issues at all.
What build are you using?
I cannot get the backup process at shutdown to work. Win7 just asks me to force the program closed or to cancel. Cancel also closes TI.
What build are you using?I cannot get the backup process at shutdown to work. Win7 just asks me to force the program closed or to cancel. Cancel also closes TI.
I have used the following, which all worked fine - 9646, 9694 and 9709 with Vista. 9709, 9770 and finally 9809 with Windows 7. I'm not sure what you mean when you say you cannot get the backup process at shutdown to work? I set mine using scheduler for twice a week though you can set it as many times as you want but the backup process is not triggered by shutdown so your post has left me somewhat confused.
TI allows you to choose when to run your backups. In the Backup Wizard (when I choose to Edit going in under Task Management) you can choose Scheduling on the left column. Here I've chose "Scheduling -> Upon Event", then "Run this task at: System Shutdown" and checked "Once a day only". You have to supply login credentials for this to work.
Then if I ever choose to restart Windows or shutdown the backup will run. This has always worked in XP just fine. But with Win 7 I can see the OS is preventing TI from running as it tells me when I go to restart or shutdown that app that's running and if I want to "Force it to shutdown" or "Cancel". No matter which I choose TI is closed and Windows reboots or shuts down depending on which I chose.
Acronis has said that because of the changes in Windows 7 the backup at system shutdown will not work. They have actually removed that functionality under windows 7 in Acronis 2010.
That sucks! Anyone know if there is a work around for this?
I wonder if the built-in Windows Task Scheduler can be used to run a TI backup at shutdown? Anyone care to try?
I wonder if the built-in Windows Task Scheduler can be used to run a TI backup at shutdown? Anyone care to try?
I would be it would helpful to have a guide so I knew how to set it up correctly in Task Scheduler. Shutdown is what I like best as I can just walk away and let it do it's thing and then shut off the computer.
I wonder if the built-in Windows Task Scheduler can be used to run a TI backup at shutdown? Anyone care to try?I would be it would helpful to have a guide so I knew how to set it up correctly in Task Scheduler. Shutdown is what I like best as I can just walk away and let it do it's thing and then shut off the computer.
I always use "sleep" so only ever fully shut down after Windows update. I find using scheduler and run task at startup if task missed works just fine. Acronis will let you carry on with your work whilst it backs up in the background.
Don't buy it! I did and I have yet to get the thing to work. the live chat support people are clueless and can barely understand what you're trying to tell them. Acronis sucks!
I've been a longtime Acronis user; the disc cloning feature has been invaluable to me as a computer builder who is always tinkering around with stuff.
Hate to say it; but I've had nothing but problems with TI 2010 and Win7 Pro 64 bit. And all I use is the clone disc feature of the Restore Disk.
Like some others here; I am now looking for reliable cloning software.
Too bad.
I've been a longtime Acronis user; the disc cloning feature has been invaluable to me as a computer builder who is always tinkering around with stuff.
Hate to say it; but I've had nothing but problems with TI 2010 and Win7 Pro 64 bit. And all I use is the clone disc feature of the Restore Disk.
Like some others here; I am now looking for reliable cloning software.
Too bad.
Check this out. I'm reconsidering them. Acronis has been less $$ in the past but considering what's going on I'm giving them another look. You may need to clone from the command line however with this.
I tried to restore an image of my hard drives, but although all my folders/files were present
ont the restored drive, the system apparently could not find them. It stopped with an empty
page - with the message that it was creating (configuring? - I have french version of
Win7 - 64 bit. I assume that somehow Acronis 2010 cannot restore the file system.
Anyone else had that experience ? Is there a solution ? Or a 64 bit versio of Aconis Drive Image ?
Thanks.
I was so mega close to ordering this. As got on really well with True Image 10. But after reading all the poor reviews and support issues I've just quickly logged on to my Play.com account and clicked cancel on the order. It's only £19.99 but if the support is that bad then I think I'll look elsewhere.
I did trial it for a bit and have had lock up issues. But the main annoyance for me, was the differential backups issue I kept running into. I setup my backup setup so it would do a full backup on Monday and differential tuesday to thursday, then full backup on Friday.
It would regularly get confused on Tuesday and moan it couldn't find the Monday backup, which was clearly in the same directory. Then most times, the tuesday backup would overwrite the monday backup but would then do differential for the rest of the week fine. Some weeks it would run fine, but most of the time I had the above issues.
So yeah, think I'll ditch Acronis now and go elsewhere. Same as I liked the calender options in the tasks and normally recommend this product to people. Not anymore. True Image 10 was nice, if only it worked on Windows 7 64 :(
Hello all,
Let me clarify a few things for you.
- Issues with Non-Stop Backup.
Our Developer and QA Teams are currently working on it with the highest priority to fix the issue as soon as possible. We're really sorry for the delays and for the inconvenience.
- Customer Service Level.
Again, we're really sorry for that fact. We will improve the level of support given to our customers because we do care about them.
- Scheduler issues.
To fix such problems, I may recommend you to update Acronis Scheduler Module. Please look at this KB article for the detailed instructions.
As for the starting tasks on the shutdown: it's possible, but a bit tricky. If you want to do so, please send me a Private Message and I'll create a step-by-step instructions.
Thank you.
Ilya - I may be mis-understaing the situation but I think the above post is revealing a acronis culture issue that the user community is complaining about.
In one paragraph we have a statement saying
"we will improve the level of support given to our customers"
and the very next paragraph we learn acronis has a solution to a problem that thats a "bit tricky" to implement but is choosing to keep it to itself, not release it for wide spread adoption but only to those special few to know to send Illya a PM asking for it.
come on now. if acronis (or you) has a solution/workaround for something then put it in a zip file, make a forum post (or kb post) and be done with it. assuming there are enough keywords about it in the post google or forum search will direct anyone to the solution.
Its no wonder the helpdesk is overwhelmed, they are hit with problems that already have solutions but "nobody"is aware of it so everyone just goes though the motions of asking for support and trying to provide support but support is slow if ever comming.
Or.... A novel idea....
How about releasing an update to ATI2010 that implements the latest fixes?
Better a patch not yet another very large download!
Ilya - I may be mis-understaing the situation but I think the above post is revealing a acronis culture issue that the user community is complaining about.
In one paragraph we have a statement saying
"we will improve the level of support given to our customers"and the very next paragraph we learn acronis has a solution to a problem that thats a "bit tricky" to implement but is choosing to keep it to itself, not release it for wide spread adoption but only to those special few to know to send Illya a PM asking for it.
come on now. if acronis (or you) has a solution/workaround for something then put it in a zip file, make a forum post (or kb post) and be done with it. assuming there are enough keywords about it in the post google or forum search will direct anyone to the solution.
Its no wonder the helpdesk is overwhelmed, they are hit with problems that already have solutions but "nobody"is aware of it so everyone just goes though the motions of asking for support and trying to provide support but support is slow if ever comming.
Exactly. Why are they keeping it a secret. I've just put the latest patch on making it build 6,053. On a virtual machine in VMWare Workstation. Ran a full backup yesterday, then got it to do the differential of that full backup today. And low and behold, it STILL insists on overwriting the main full backup.
As far as I understand it, and maybe this has all changed, but in my windows server 2003 books, a differential backup (and according to Acronis 10) requires the original full backup and then the differential backup only. So why is the differential overwriting the full backup?
Surely this can't be right. What if I want a file restored from my Monday backup? I now can't because Tuesday's differential backup, over wrote Monday's full backup. It seems like even the backup solution in Acronis is in a total mess.
really wish I'd read the comments before upgrading
Just lost 6hours of my life to troubleshooting and then having to manually drag files across from a mounted image
i am so pissed off you wouldn't believe
There is always a fine line between publicly offering a solution that requires a background and intimate knowledge of an OS to fix, and providing it selectively to those who ask.
Without seeing the instructions of course I can not attempt to make a definitive statement, however, as there are users who are able to get themselves in extraordinary pickles without using any of TI's 'advanced' features, I can understand TI's reticents.
Having said that, they could emulate Microsoft and others and make it clear that any workaround instructions are not for the fainthearted or inexperienced. That of course won't stop people over estimating their experience and consequently hosing their system and holding Acronis at fault.
Been there, done that, supporting medical research software, of course I had the advantage of having personal contact with super users in each facility.
Well you just come across as plain arrogant there colin
The fact is the current release of TI 2010 does not work with windows 7 x64. Fact.
The product is actively marketed as Windows 7 compatible. Fact.
Acronis need to pull the product from the market place until a new build has been throughly tested. We are unwitting betas testers.
My time is not free, I nearly lost crucial data. I am a long time Acronis user, and know what I am doing.
Read the forums, this is not isolated cases of users misusing the software - this is catastrophic failures of the imaging software.
You should re-read your statement and then consider the same screen as a sudden blue screen of death when you are simply mounting a saved image.
Hell, just go on, upgrade to win7 and TI 2010, come join the party. Blue is the new look.
I'm not sure how stating a fact of software life, is being arrogant, but I'm sure you must be correct.
I am using W7 64bit, though TI is at build 5055 for Home and 8308 for Echo.
my fights not with you Colin, sorry for being out of character, been up for hours fighting this
I have upgraded from treueimage 11 build 8053, working on vista ultimate x64, to windows ultimate x64 acronis true image home 2010, build 6053 with plus pack build 6029
From the forums, some users are reporting that build 5055 works in windows7. Do you have a link to that build here. I am willing to test it on one machine while I use competitor software on the other.
my task scheduler is failing to run with error 87 messages. i followed directions on this page using TI 2010 with windows 7 pro 64 bit....
http://kb.acronis.com/content/1518
now where do i send the files i made??
honestly i got this backup software for my digital photo files i have on photoshop on the recommendation of a senior editor of a photography website with a huge number of users.
if i don't get some help fast, i am going to join the posters of negative reviews on amazon and the original photography site (which has managed to stay clear of those reviews so far.
i just can't risk losing photo files that i treasure
Well you just come across as plain arrogant there colinThe fact is the current release of TI 2010 does not work with windows 7 x64. Fact.
The product is actively marketed as Windows 7 compatible. Fact.
Acronis need to pull the product from the market place until a new build has been throughly tested. We are unwitting betas testers.
My time is not free, I nearly lost crucial data. I am a long time Acronis user, and know what I am doing.
Read the forums, this is not isolated cases of users misusing the software - this is catastrophic failures of the imaging software.
You should re-read your statement and then consider the same screen as a sudden blue screen of death when you are simply mounting a saved image.
Hell, just go on, upgrade to win7 and TI 2010, come join the party. Blue is the new look.
If you have read my many posts regarding TI 2010 you will know that I'm no fan. However, to say it doesn't work isn't really fair. I downloaded the trial version and installed it on my W7 64bit installation and I found it worked impeccably well. However, I couldn't see any good financial reason for upgrading so went back to TI 2009 build 9809 as this now supports image mounting, works flawlessly and so has everything I need.
What I will say though is that users really need to make sure they have uninstalled all previous versions completley before installing a new version. This includes going into users - user name - appdata - roaming and deleting the Acronis file if there's one there.
From the forums, some users are reporting that build 5055 works in windows7. Do you have a link to that build here. I am willing to test it on one machine while I use competitor software on the other.
Log into your account and navigate to your list of licensed products.
Copy and paste into a new tab/window the download link to build 6053. Remove the 6053 in the file name and replace with 5055, carry on as normal.
Note, this method doesn't always work if Acronis have removed the older build from their download server. If it fails it would then need a PM to one of the Acronis Mods here.
This company doesn't care about the end user. Look who is answering these mesages. Every name is Russian. Have you ever been to Russia? I have. There is no such thing as customer service in Russia. It's take what you have and be glad of it and if you don't like it, tough.
Why are any of you surprised that a bunch of people from a country that has run like that for decades would treat us the users any differently?
This software is garbage. The tech support is garbage. It's only too bad that none of us found out before we spent money on this albatros of a program.