Acronis True Image Home 2010 build 6053 cause tooltip no response

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Well, I am using trail version of Acronis True Image Home 2010 build 6053 on my Windows XP SP3 Pro.

One day, I find that my machine cannot shutdown with error, tooltip not responsing ... and the machine cannot shutdown until I kill the proccess ...

I find out the this issue is caused by Acronis True Image Home 2010 !! If I don't run it ... No problem!!
If I run it, every time I shut down the PC will get the same error again!

Pls fix it ASAP! (and honestly ... It got more and more problem on version 2010 compare with 2009)

Thu, 03/04/2010 - 07:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Joy,

No worries, I will assist you with this situation.

I have checked our database and haven't found any useful information about such issue. So it appears to be not investigated at this moment. Could you please let us find the cause and do the following:

1. Make screenshot with the error

If you are not familiar with making screen shots, please read the below step-by-step instructions.

- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.

2. Collect AcroninInfo tool output: 

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

3. Collect Procmon Log

- Download the Process Monitor tool;

- Run it and agree with the license agreement.

- Run Acronis program and reproduce the problem

- Open File->Save and save log file (Logfile.PML), compress it.

NOTE: please open the application *right before* reproducing the issue, and close it as soon as it's reproduced and log is saved, it will help us to collect log without useless information.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. Then please provide me with the case number you receive from our system, so I can pick it up and speed up the process. We will do our best to investigate the problem and provide you with a solution.

Please let me know if you have any additional questions regarding the instructions I provided above.

Thank you.

Fri, 03/05/2010 - 11:24
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