Acronis True Image Home 2010 fails to create backup image for HP laptop DV-1110US

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I have used Acronis backup software for over 10 years and this is the first time that I have experienced a FAILED BACKUP

Here is the error log

Create Full Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From: <indent value=10><textcolor value="navyblue">Disk 2, 250GB (E:)</textcolor></indent><indent value=4><endl/>To file: <indent value=10><textcolor value="navyblue">"D:\AcronisDiskImages\2010-06-08-HP.tib"</textcolor></indent><indent value=4><endl/>Compression: <indent value=10><textcolor value="navyblue">Normal</textcolor></indent><indent value=4><endl/></indent><endl/>" module="11" time="1276138137" />

Run list is corrupted. (0x7001C)
Tag = 0x89D94B01B483E24D</indent>" module="1" time="1276138544" />

Thu, 06/10/2010 - 20:15
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</log>
<log build="7046" product="Acronis True Image Home" task="0321DDC6-A31D-4101-AF0B-755D45B3FF72" task_name="2010-06-08-HP2" uuid="11D355D5-3567-4082-AB87-DD86BAD75FD7" version="13.0">
 <event code="2" id="1" level="2" message="Operation 2010-06-08-HP2 started." module="100" time="1276138132" />
 <event code="11" id="2" level="2" message="Priority changed to Low." module="100" time="1276138132" />
 <event code="503" id="3" level="2" message="Analyzing partition '0-0'..." module="1" time="1276138133" />
 <event code="503" id="4" level="2" message="Analyzing partition 'F:'..." module="1" time="1276138133" />
 <event code="503" id="5" level="2" message="Analyzing partition '0-0'..." module="1" time="1276138134" />
 <event code="503" id="6" level="2" message="Analyzing partition 'C:'..." module="1" time="1276138134" />
 <event code="503" id="7" level="2" message="Analyzing partition '0-0'..." module="1" time="1276138134" />
 <event code="503" id="8" level="2" message="Analyzing partition 'D:'..." module="1" time="1276138135" />
 <event code="503" id="9" level="2" message="Analyzing partition '0-0'..." module="1" time="1276138136" />
 <event code="503" id="10" level="2" message="Analyzing partition 'E:'..." module="1" time="1276138136" />
 <event code="503" id="11" level="2" message="Analyzing partition 'I:'..." module="1" time="1276138136" />
 <event code="1008" id="12" level="2" message="&lt;bold>Create Full Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Disk 2, 250GB (E:)&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>To file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;D:\AcronisDiskImages\2010-06-08-HP.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1276138137" />
 <event code="504" id="13" level="2" message="Pending operation 143 started: 'Creating partition image'." module="1" time="1276138137" />
 <event code="506" id="14" level="2" message="Locking partition C:..." module="1" time="1276138137" />
 <event code="504" id="15" level="2" message="Pending operation 143 started: 'Creating partition image'." module="1" time="1276138447" />
 <event code="506" id="16" level="2" message="Locking partition E:..." module="1" time="1276138447" />
 <event code="502" id="17" level="4" message="Operation with partition '4-0' was terminated.&#10;Details:&#10;&lt;indent>Run list is corrupted. (0x7001C)&#10; &#32; &#32;Tag = 0x89D94B01B483E24D&lt;/indent>" module="1" time="1276138544" />
 <event code="5" id="18" level="4" message="Operation has completed with errors." module="100" time="1276138544" />
</log>

Thu, 06/10/2010 - 20:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Elias,

Let me help you.

The reason of the issue you have is that Acronis True Image Home has found a disk error that prevents operation's execution.

Please check the disk and file system for errors:

  • Go to the Command Prompt (Start -> Run -> cmd);
  • Enter the command:

    chkdsk X: /r

    where X is the drive letter of the partition you need to check. Please note that checking the C: drive may require you to reboot the machine.

If the issue still persists, please collect AcronisInfo output and submit a request to support.

Please reply to this thread if you have any additional questions.

Thank you.

Tue, 06/15/2010 - 11:35
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Ilya,

thanks for your suggestion ... not sure if that is the problem....it might be....too late as I already spent countless hours figuring out a solution

what I found out was that the backup will work if you do a "SECTOR BY SECTOR" back up...I suppose there is some "non moveable" sector that Windows 7 insists on....and the normal backup may have failed since I was moving my old disk to a new SMALLER SSD disk hence if the new disk were larger than the old disk this may have not been a problem...anyway the whole reason I bought ACRONIS was to save my self all this hassle...dont have the time to experiment

Tue, 06/15/2010 - 13:22