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Acronis True Image Home 2010 restore problem under Windows 7 Professional 64 bit & SATA2-RAID-1 => shared libraries

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I am running True Image Home 2010 under Windows 7 Professional 64bit and SATA2-RAID-1 on a Gigabyte GA-P55-UD3 mainboard. The SATA2-RAID-1 array is built on the onboard Intel P55 chipset and two Samsung Spinpoint F3 1 TB HDDs. The RAID is separated in a C: and a D: partition. The OS and all applications are installed on C:. While earlier operating systems (WinXP Prof. 32bit, Vista Home 32bit) required a pre-installation RAID driver during the installation process, Win7 did not. Right after installing Win7 I installed the Intel Matrix Storage Manager (for the RAID) and subsequently Acronis True Image Home 2010 then several other applications. While installation of True Image Home 2010 as well as backups and Try & Decide with True Image Home 2010 worked well, recovery does not. I had run Acronis True Image 11 and 2009 on WinXP and Vista, also on RAID-1 systems, and never experienced any problems.

The problem is as follows: I had done a sector-by-sector backup of the C: partition in the Acronis Secure Zone and on an external HDD. When trying to recover the C: partition from the Acronis Secure Zone or the external HDD I get the following message during start up of the Acronis Loader / Startup Manager:

/bin/ipwatched: error while loading shared libraries: libpcap.so.0.9.4: cannot open shared object file: No such file or directory

RAID set "isw_hghehfjbe_T-Rex (name of the RAID)" was activated

The dynamic shared library "libdmraid-events-isw.so" could not be loaded: libdmraid-events-isw.so: cannot open shared object file: No such file or directory

While True Image Home 2010 seems to perform the recovery process, later on when re-booting the system it prompts that there is no BOOTMGR and the system does not boot anymore.

Help is urgently needed as I need my system for business purposes!

Thanks in advance

Raptor

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The problem is the RAID driver.

You could try breaking the RAID setting the BIOS to IDE instead of either RAID or AHCI, restore and then rebuild the array.

It might also be worthwhile downloading the ISO rescue version available in your account, as this uses a different Linux Kernel. I haven't tried it as I'm not RAID'ed at this time, but the SAFE version of the rescue CD might also work as that uses BIOS calls instead of drivers.

The other option would be to make a BartPE rescue disk as this would then have Windows Drivers and should then see the RAID correctly.

You could also make a W7 PE CD, but you'd need to download WAIK from Microsoft (a light 1.4GB in size) and then as you don't have the PlusPack manually make a WinPE based Acronis rescue disk.