Skip to main content

Acronis True Image Home 2010 on Vista 64bit BSOD snapman.sys

Thread needs solution

Hallo,

i installed ATIH2010 on my Quadcore that runs without problems for over a year. As i tried NonStop Backup with a external USB Drive, it worked good for about 3 days. After that period of time the Driveletter of the USB Drive changed and i am having problems the first time. After correcting the drive letter it worked for additional 2 days. But now with correct Drive Letter Nonstop Backup refuses to go online. Forcing it to go online by using the GUI a BSOD is the result. I analyzed the Dump
Probably caused by : snapman.sys ( snapman+21680 )

Is it possible to use Nostop Backup with no BSOD? Is an Upgrad available?

appreciate help.

0 Users found this helpful

Hello Norbert,

Let me shed some light on the issue.

We've been already informed about the similar issue and currently it's under investigation of our QA Team and developers. Once we have any updates on the issue, we'll update this thread with the results.

Please accept our profound apologies for the inconvenience and for the delays.

Thank you.