Acronis True Image Home 2012 Freezing at open!

Did you tweak any of your windows services by any chance?

Hello all,

Thank you for taking time to contact us. 

Marlin,

Do you have any mapped drive at the system? If yes, could you please temporary disconnect it and see if the issue remains?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Hi,
I too have upgraded to the "new" 2012 version, and it spends most, if not all, of it's time on screen with a spinny icon and (Not responding) in the title bar.

I'm not in the slightest bit impressed to be honest.

Could someone get on the case here?

Whatever I try to do seems to freeze the program and, as for that new Sync section :-0 What on earth is that! All it does is, go into spinny mouse icon mode for the rest of the day. Come on Acronis whats the problem here??

Feel free to offer me some support

James

Did you uninstall 2011 completely before installing 2012?

At this point, you should apply the Acronis Cleanup utility http://kb.acronis.com/content/14871 and reinstall 2012.

But my version is an "Upgrade"
Will this still work??
James

Ok....had a go.

Utility says Devcon.exe component is not found.

So...I went ahead anyway and, it seemed to do it's thing and then.

Windows is trashed and won't start.

So, luckily I have a True Image rescue disc and a backup image and I restore my system. But...of course, True Image 2012 still installed and I am right back where we started :)

Ideas?

Wow! First time I read about the cleanup utility trashing the system... Was it a BSOD about a missing driver?

Do you have a backup when you had 2011 installed? Can you restore it? Then uninstall 2011, clean up, install 2012 (that is how I installed my 2012; I had some issues detecting Windows drives after that, so I reapplied the cleanup utility, rebooted, and reinstalled 2012).

Pat L wrote:

Wow! First time I read about the cleanup utility trashing the system... Was it a BSOD about a missing driver?

Do you have a backup when you had 2011 installed? Can you restore it? Then uninstall 2011, clean up, install 2012 (that is how I installed my 2012; I had some issues detecting Windows drives after that, so I reapplied the cleanup utility, rebooted, and reinstalled 2012).

Pat L wrote:

Wow! First time I read about the cleanup utility trashing the system... Was it a BSOD about a missing driver?

I thank you :) Like to be a trend setter ;) To be honest I'm not sure what the BSOD said since it was so quick. The Win7 animation froze and then a flash of the BSOD then restart to a DOS screen asking me to run the startup repair which, of course, didn't work :)

Do you have a backup when you had 2011 installed? Can you restore it? Then uninstall 2011, clean up, install 2012 (that is how I installed my 2012; I had some issues detecting Windows drives after that, so I reapplied the cleanup utility, rebooted, and reinstalled 2012).

[/quote]

Pat L wrote:

Do you have a backup when you had 2011 installed? Can you restore it? Then uninstall 2011, clean up, install 2012 (that is how I installed my 2012; I had some issues detecting Windows drives after that, so I reapplied the cleanup utility, rebooted, and reinstalled 2012).

Yup, did that but still I don't think the utility is happy (see post above) it can't find some devcon.exe and gives me two choices. One of them is to delete some Acronis utilitys manually (You are taken to the windows device mangler to uninstall Acronis stuff) and the other to proceed with the uninstall. I tried both and had exactly the same result, BSOD and reset!!

So, where are we right now? I put back the 2011 backup image and uninstalled it using the Windows uninstaller only. Re installed ATI 2012 and still have the same original problems of inactivity from ATI. It certainly won't load and work with any backups, just sits with a blank dialogue box labelled "Source and Destination" I presume it should be a selector? (Screenshot attached)
The rescue disc still works but, I am not so naive as to believe that many, if any changes have been made to that part of ATI2012? so I can still backup my system and, apparently, restore it although I am getting error messages about not being able to read sectors of the backup capsule?? Anyway, the restore goes ahead if you choose to ignore the errors!

Thinks I'm going to uninstall everything Acronis for now and start again from the beginning. Any ideas why the cleanup tool is having this effect? I'm afraid to use it now!! :(

James

Ok,
Managed to work it all out with previous posts on this forum. Had to manually install devcon.exe and then the cleanup tool worked. Removed all traces of all Acronis products and reinstalled 2012.

Still the same!

I'm not happy :(

What do I do now?

JPirie,

Are you still getting the same problem as post #3 or is it now different?

What OS are you using?

What Firewall and AV software are you using?

Did you install for all users or a specific user?

In Services.msc is RPC set to automatic and running?

What peripherals do you have running - card readers, tablets, external USB hosts, NAS, USB drives etc?

Do you have any other imaging software installed including InCD and equivalent?

Colin B wrote:

JPirie,

Are you still getting the same problem as post #3 or is it now different?

What OS are you using?

What Firewall and AV software are you using?

Did you install for all users or a specific user?

In Services.msc is RPC set to automatic and running?

What peripherals do you have running - card readers, tablets, external USB hosts, NAS, USB drives etc?

Do you have any other imaging software installed including InCD and equivalent?

Colin B wrote:

JPirie,

Are you still getting the same problem as post #3 or is it now different?

Same

What OS are you using?
Window 7

What Firewall and AV software are you using?
Kaspersky

Did you install for all users or a specific user?
Specific

In Services.msc is RPC set to automatic and running?
Affirmative

What peripherals do you have running - card readers, tablets, external USB hosts, NAS, USB drives etc?
Netgear ReadyNAS, small desktop cardreader (USB)

Do you have any other imaging software installed including InCD and equivalent?

Negative although I have had Paragon Disk Manager in the past

I purchased an upgrade to Acronis 12. It refused installation, requiring that Acronis 11 be uninstalled. Windows Add/Remove failed to uninstall version 11. I downloaded the Acronis uninstaller for version 11. There was a requirement that a Microsoft utility, DevCon, be installed in System 32 before running the uninstaller, and a link to DevCon was provided. Downloading DevCon obtained a zip file that would not open with a current version of WinZip. Comment in forums is that the version of DevCon (2003) is outdated. I could not install it. I need an effective uninstaller for Acronis 11 before I can safely install version 12. Can Acronis staff or a forum participant help me with this?

I installed True Image 2012 in August and used it for about a month. Then I decided to uninstall True Image 2012 and reinstall it from a fresh download. The download went perfectly, the install was successful, but when I tried to run True Image 2012, it would not open the program. I tried to launch it several ways and all of them failed. All I saw was the wait circle spinning for about 15 seconds and then nothing would happen. I uninstalled True Image 2012 again and cleaned the registry with ccleaner. That removed a couple of True Image entries. Again, the install was successful, but the program would not run when launched. Every 5-6 time I try to launch it, I will see the main True Image screen then it is greyed out and a Windows message box says the program is not working and Microsoft is looking for an answer. Finally, it says it needs to close True Image and it does. Again, can't ever get a screen on the next several tries.

I did not use the True Image 2012 Cleanup Utility, but I will give that a try. About the time I was running into this True Image problem, I had installed a Seagate NAS drive on my computer, but was not trying to backup to that drive. I thought the backup utility that came with the NAS drive might have some conflict with True Image, so I uninstalled their Memeo backup software. Never tried to use it, but it was installed automatically when I installed the NAS drive. Not sure if this has anything to do with this problem.

I am giving a webinar on True Image 2012 a week from today and at this point I have nothing to show them. I would hate to have to cancel the webinar and announce to them that I can't get True Image 2012 working. That would not build confidence in the product to many end users. I did report this problem to Acronis a couple of days ago, but nothing from them at this point. Does anyone have any ideas of what to do?

I think at this stage the 2012 cleaner is the best course of action as you mention.

I uninstall the NAS drive from my computer and then ran the True Image 2012 Cleanup Utility and then reinstalled True Image 2012. I was able to open and run it normally. I also had to reinstall Disk Director 11 and the Drive Monitor, but all seems to be working now. Not sure if the mapped drives on the NAS were the problem or the Cleanup Utility fixed things, but at least I am running again. Thanks for your help.

Hi,

I have currently the same problem:
* I installed TrueImage Home 2012 on a fresh new windows 7 installation and everything was working fine.
* Then suddenly TrueImage could not be started (nearly same behaviour like Marlins).
* Then I deinstalled TrueImage and used also the CleanUp Utility.
* I installed TrueImage again - but it does not start (double clicking the icon on the desktop or starting the TrueImageLauncher).

So I do not know what to do now. Can anyone help me?

Thanks,

Michael.

I found the problem:

My harddisk has 4 partitions. I formatted one partition and created a new volume and disk letter --> TrueImage does not start.
Now I deleted this partition --> TrueImage works.
I created a volume and assigned a disk letter to this partition again --> TrueImage does not start.
...

Ok, the reason for not starting TrueImage is found. Missing is still a solution to use both: the partition and TrueImage.

Michael,

Could you give more information about your disk/partition setup, how you created the partition, what type of partition, what type of file system etc?

Update.

I have, since posting here, had two separate cases open with Acronis Customer service.
The first chap just stopped communicating after a lengthy investigation and a request for certain log files and screen shots was fulfilled by me.

I then proceeded to open a new case and, this time, I had a technician log in remotely, apparently to satisfy himself that I was indeed having the problems I described and, of course, he discovered I was and that Acronis refuses point blank, in my case, to open any archives for processing. This would seem to be slightly different to the problems others are describing here. I can actually make backups but not restore them other than using the rescue disc.

Further log files were requested and provided and then everything went sort of quiet again :( I have been told that this is to be escalated to "Experts" Actually, I thought all the Support techs should be fairly expert!!

I shall give it a few days more and then attempt to make contact once more.
I am fairly determined that this should either be fixed or a refund provided so that I can return to using 2011 which just worked! Preferrably though the former.

Good luck to everyone who are having problems with 2012...obviously an application with more than a few teething problems which would indicate that the Beta test group was not nearly diverse enough! Perhaps all the folk reporting problems should be offered a place on the next Beta test??

Cheers.

James

JPirie wrote:

Good luck to everyone who are having problems with 2012...obviously an application with more than a few teething problems which would indicate that the Beta test group was not nearly diverse enough! Perhaps all the folk reporting problems should be offered a place on the next Beta test??

That would depend on control over what happens to a product AFTER its beta testing. When a company gets completely taken over by its "marketeers" to such an extent that they can override everyone else by insisting on the inclusion of last-minute pre-release gimmicks and changes, any and all normally recognized QA procedures, including all prior beta testing, are pretty much useless.

I'm just guessing and could be wrong, of course, but recent releases and related events make me strongly suspicious that Acronis has reached that stage of "globalized corporate development" sometime in the last few years, at least insofar as its "home user" products are concerned. In today's business environment, such distorted priorities and alleged short-term marketing advantages are not as unusual as anyone with a more farsighted perspective might think.

The comments posted above have been informative. I paid for an upgrade to Version 12. I have it in quarantine for now after disastrous install attempts. Version 11 has worked perfectly and rescued me after two windows crashes. I still would like to have an uninstall program for it that would absolutely positively assure removal of the last traces. My experience with the current uninstaller plus devcon also does not make me confident that I can remove V. 11 without conflict with either a fixed V.12 or another disk-imaging program.

my experience is similar to the above.
install acronis 2012 and it hangs. support helps for one conversation, you send them logs and they go dark.
uninstall utility messed up a lot of things on my system. the only way to make it work right again was to RE-INSTALL acronis 2011, a working version, which removed all the bad drivers and parts of acronis 2012.

now i am stuck with a version of acronis on my system forever.

OH, and support sent me an email 3 weeks later asking if my issue was resolved.

Just my 2 cents (I'm and American):

A long time ago as computer maturation goes I slao had problems installing an earlier version of ATIH and found that after a while my support went "DARK".

It meant that the problem was big enough and suffered by many users that the prblem went all the way up the chain and a solution was forthcoming.

Acronis has a good recor of solving the problems on this compklex problem. I'm not an apologist just a long time user and have found enough changes from major version to major version that the company is working very hard to make the product better.

For the first time with 2012 I have had one small problem and fixed that very easilt by simply pressing buttons and the solution was there all the time.

This version though bigger than prvious ones installed easier and is running better that 2011 did.

I'm running Windows 7 prof sp1 with all updates installed. My C:\ drive had files making up 200 gig of space on a 1Tb disk.

Hi,
I also have just purchased and installed True Image home 2012. Running windows 7 64bit. 4gb of ram. Program loads then hangs with "not responding" at top of screen. After about 2 minutes the program starts. Select any option and it hangs for around 2 minutes each time. Appears to then work but every time you select an option it takes around 2 minutes to open.
Anyone managed to cure this problem as I see many others are having similar issues.
Thanks
Jim

@tecsup,

I think the problem you encounter is due to the virtual disk driver having a problem.

1. Run a repair install of TIH.

2. Do you have any external drives attached and if so what type and how are they connected to your PC?

3. Do you have a NAS attached?

Hi, thanks for the reply.
I have already tried a repair install, deleted whole program and re-installed twice so far- all the same result.
I have a USB external backup disk but have not had this connected when trying the program.
Thanks
Jim

Just upgraded to 2012 because I could not get version 2011 with plus pack to image a GPT partitioned drive.

The 2012 version takes 10 minutes to progress between button clicks between freezes. Not good.

I recently installed Acronis 13 on a new WIN7 Pro computer. I had complained previously about versions 11 and 12 because of uninstallation problems. I finally overcame these using procedures provided by Acronis on their website, and got Version 12 working on a WIN XP computer. I failed initially in unstalling Version 11 because I didn't understand how to use Devcon. I considered switching to Ghost or Paragon, but found voluminous complaints about uninstalling these also. The Microsoft backup program built into WIN7 worked on one of my computers but not on the other because of claimed missing files. I decided to return to Acronis for another trial based on past experience with their disk images getting me out of a lot of trouble, and their continuing top ratings. So far it is working well.

For those who have purchased and installed Acronis True Image 2014 and found that it freezes on startup on Windows 8.1, I found the reason why, check any installed DVD/CD with your Device Manager, you will notice that they have an exclamation mark, because they need to be fix in the registry before acronis true image will not freeze, you can go to the Microsoft site and run fix it utility, then reboot your pc and check if the issue is corrected for the CD/DVD player, then start true image 2014, it should now work.

Thanks for the tip Jean, I'll bookmark it so i can recall it when anyone else runs into the problem.