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Acronis true Image Home failure

Thread needs solution

I have used Acronis True Image 2012 for a few months with no problem.
Since the 16th of january 2012, I haven't been able to run the backup, with this message: "True Image 2012 is not installed on your computer".
I have tried to uninstall it with no success: Error message saying that an error occured during uninstallation and the product.
I do not know what to do.
Thanks for your help.

Best Regards
Thierry Malbrancke

0 Users found this helpful

Did you try to use the cleanup utility here, reboot and reinstall.
http://kb.acronis.com/content/24545

hank you for your answer.

When I follow the link, it asks for a username and a password and it does not recognize the one that is registered:
coolmarin2@gmail.com
I then cannot access.

Thanks for your help.
Best Regards
Thierry Malbrancke