Acronis True Image Home unable to clone disk
Becuase I am rapidly running out of disk space on my C drive (10GB left of a 300GB Disk) I decided to purchase a new 1TB drive. My current OS is Windows Vista Ultimate 64bit, I bought True Image Home on recommendation. I installed the software and the new disk, both my old disk and new disk are recognised in the clone disk interface. I use the default settings and let the program run. My computer reboots and the process takes place in what looks like Dos, at about 75% complete my computer just shuts down quite abruptly. I try again and the same thing happens. I decide to use Windows disk management to see if I can format the disk manually. I can without any problem. I put in a support call to Acronis and the person on the chat screen recommended I install an upgrade. I do and restart the cloning and the same thing happens again. By this time support is now closed so I have decided to see if anyone else out there has had the same problem..

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Hi Grover, Thanks for your response...My original disk looks like this: volume=c, layout=simple, type=basic, file system=ntfs, Status=Healthy (System, boot, page file, active, crash dump, primary partition) Capacity=298.09, Free Space 12.76 GB, Fault Tolerance=No, Overhead= 0%
The disk I am trying to clone to is Basic, 931.51 GB, unallocated, no partitions
Hope this helps...
Mike
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When you viewed the graphical view of the Windows Disk Management, did it only show the one partitions? This is what I was expecting although there is no norm for each computer.
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Michael Mena wrote:I use the default settings and let the program run. My computer reboots and the process takes place in what looks like Dos, at about 75% complete my computer just shuts down quite abruptly.
Your computer reboots? Are you trying to run the clone process from within Windows? Have you tried using the bootable Acronis CD?
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Hi Grover, I just have 1 partition on my Windows Vista main drive and 1 unallocated drive that I am trying to clone to...
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Hi Dogma, I am a new user to Acronis, I purchased the software via download, I have tried to use the program interface in Windows to clone the disk. Once the process starts the system boots into what looks like DOS and shows a progress bar to about 75% then it shuts down... I don't know about a bootable disk can you provide more info...Thanks.
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One feature of ATI is that it allows you to make a bootable CD. Once you make the CD, you can boot your PC with it and perform most of the Acronis functions without having to boot into Windows. This is useful if you are having Windows corruption issues or other reliability problems. It is also the ONLY way you will be able to do a restore if your OS drive fails. My personal experience has been that some features run better from the CD than from within Windows, which is why I suggested that you try it for cloning. Regardless, you NEED to make the CD as soon as possible in case you ever are unable to boot your OS drive.
I can't tell you from memory what the steps are to make the CD, but it should be in the ATI help files. Someone else may have good step by step info they can provide. BTW, since you have an Acronis account on their website, I think you can probably download the most recent version of the CD image there.
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I don't know about a bootable disk can you provide more info.
Please check the links posted in my first post above. All of the index #2 item discusses all about the Rescue CD. I will post more later as a general posting. Look around inside the index, many items of interest. Just click on the link inside my signature below.
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Just to summarize:
1. When restoring or cloning a system disk, it is best when done booted from the TrueImage Rescue CD.
2. Cloning places your master disk at risk to a calamity such as a user or program malfunction or a power off during the process, etc. If you plan on cloning, protect yourself by first performing a full disk backup which includes each and every one of your system disk partitions. Most of the forum contributors prefer to create a new disk using the Restore method rather than the clone method.
3. After completion of cloning or a system restoration, shutdown and disconnect the source disk before the first bootup. You do not want Windows to see two identical disks.
4. I don't recall but when you get to the screen where you choose the new destination disk, if you are offered the "Recover Disk Signature", click yes to accept this option.
5. Most of your questions already answered inside my signature index.
Good Luck.
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Hi Grover and Dogma, thanks for your help, I successfully cloned the disk using the rescue cd...
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Congratulations and thank you for providing an update.
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No problem Grover...Your support was definately better than what I got direct from Acronis...
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