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Acronis True Image Home V11 Fails to read Backup Media

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I have made a system backup for a Seagate 80 Gig hard drive using home V11 which completes ok on 4 DVD Disks. I have been able to validate the backup as good. I have tried to use the backup to restore the Seagate 80 Gig hard drive with the DVD Disks and it fails. I have used theAcronis boot disk and also tried from within operating program on system and fails, can not find the backup on the DVD media. After much trial and error I looked at DVD media in My Computer and find the Disks are named Roxio. I have roxio media 9 on the hard drive, so
I uninstalled the roxio program and made a new backup and Disks are named Acronis and they can be found when need to restore system.
HELP ! Is this a known problem with Acronis Home V11, if so is there a fix to correct
the problem ? Will getting a newer version of Acronis fix the problem ?

Thanks in advance for everyone"s assistance.

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When you say it fails what error message or failure do you get?

Do you have the Roxia disk backup utility installed and running in the background?

I'm a little puzzled as to why if TI is streaming the data direct to DVD, Roxio would be involved.

Are these DVD's RW versions? If they are is it possible they were erased via a quick erase rather than a full erase?

bodgy:
The dvd's are brand newdvd+r and not formated. When I boot the boot disk for true image it shows my dvd drives ok, but will not show any media backup when click on the drive in true image. As I said My Computer shows the disk name as Roxio when in the dvd drive and I know that it should show name of Acronis. I do not have the Roxio backup utility installed on my system, the only program that was still on system from Roxio Media 9 was drag to disk as I had removed everything else. Once I removed the drag to disk from system and made a new backup, the boot of TI will read it ok and the name shows Acronis when looking at the dvd drive in my computer. So I know that Roxio is causing the problem, will a patch/upgrade to TI Home V11 correct the problem, or is a newer version required and then don't know if a newer version will fix the problem ?
Thanks for assistance.

I don't know if a later build of TI11 would solve your problem.

It sounds as though Roxio Drag-to-Disk has a higher priority access in Windows than TI and the two removable media utilities are having a fight for control - which Roxio seems to win. I've seen that before with Roxio and Nortons (some time ago).

It is possible that a newer version of TI may well have different registry entries and Service priority, it might also be that Roxio know they clash with some software and have a patch.

If you don't use Drag-to-Disk all that much, I suppose you could try setting it's service to manual in Services rather than automatic and see if that solves the problem. However, although in theory manual should allow an 'on-demand' service to start, not all software plays by Microsofts rules and might complain they aren't automatic or just plain refuse to start.

Bodgy:

Thanks for your response. I will try looking at Roxio to see if they have any patch to
correct problem.
I don't use Roxio drag to disk that much, so if now fix is available anywhere I will just
leave it off system as I need the backup to be operational.
I will also look at and try the idea in services on setting to manual.
Thanks again for you ideas.

Garry