Acronis True Image Home V11 Fails to read Backup Media
I have made a system backup for a Seagate 80 Gig hard drive using home V11 which completes ok on 4 DVD Disks. I have been able to validate the backup as good. I have tried to use the backup to restore the Seagate 80 Gig hard drive with the DVD Disks and it fails. I have used theAcronis boot disk and also tried from within operating program on system and fails, can not find the backup on the DVD media. After much trial and error I looked at DVD media in My Computer and find the Disks are named Roxio. I have roxio media 9 on the hard drive, so
I uninstalled the roxio program and made a new backup and Disks are named Acronis and they can be found when need to restore system.
HELP ! Is this a known problem with Acronis Home V11, if so is there a fix to correct
the problem ? Will getting a newer version of Acronis fix the problem ?
Thanks in advance for everyone"s assistance.

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bodgy:
The dvd's are brand newdvd+r and not formated. When I boot the boot disk for true image it shows my dvd drives ok, but will not show any media backup when click on the drive in true image. As I said My Computer shows the disk name as Roxio when in the dvd drive and I know that it should show name of Acronis. I do not have the Roxio backup utility installed on my system, the only program that was still on system from Roxio Media 9 was drag to disk as I had removed everything else. Once I removed the drag to disk from system and made a new backup, the boot of TI will read it ok and the name shows Acronis when looking at the dvd drive in my computer. So I know that Roxio is causing the problem, will a patch/upgrade to TI Home V11 correct the problem, or is a newer version required and then don't know if a newer version will fix the problem ?
Thanks for assistance.
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I don't know if a later build of TI11 would solve your problem.
It sounds as though Roxio Drag-to-Disk has a higher priority access in Windows than TI and the two removable media utilities are having a fight for control - which Roxio seems to win. I've seen that before with Roxio and Nortons (some time ago).
It is possible that a newer version of TI may well have different registry entries and Service priority, it might also be that Roxio know they clash with some software and have a patch.
If you don't use Drag-to-Disk all that much, I suppose you could try setting it's service to manual in Services rather than automatic and see if that solves the problem. However, although in theory manual should allow an 'on-demand' service to start, not all software plays by Microsofts rules and might complain they aren't automatic or just plain refuse to start.
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Bodgy:
Thanks for your response. I will try looking at Roxio to see if they have any patch to
correct problem.
I don't use Roxio drag to disk that much, so if now fix is available anywhere I will just
leave it off system as I need the backup to be operational.
I will also look at and try the idea in services on setting to manual.
Thanks again for you ideas.
Garry
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