Acronis True Image with Sonicwall CDP 5040 Universal Bare Metal Restore Issue

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I have a Sonicwall Pro 2040 that I backup all files to on our network. I also purchased the Universal Bare Metal Restore feature from Sonicwall. With this option I should be able to restore any Server backed up with this to any hardware I want.
The backup works fine I have restored to a server that does not have a RAID configured with no issues. When I go to restore to a server with a RAID configured I am supposed to load the SCSI drivers during the restore. Every time I do this it crashes during the restore. I have tried this on two separate servers with the same result. I have used the Bare Metal Restore and everything works great I only run into the problem when I try to restore to a different server.

I am currently trying to restore a Dell Power Edge 2900 to a Dell Power Edge 1800.
The Power Edge 2900 is a 32 bit machine and is running Server 2003 R2
I am using the Server 2003 drivers directly from the Dell website.

Mon, 03/15/2010 - 18:56
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Hello David!

Welcome on Acronis Forum and thank you for opening the thread regarding this issue. I completely understand your concern and will be glad to assist you.

Unfortunately due to the lack of diagnostic information I cannot be sure in the cause of the issue. Could you please kindly specify me

  1. I couldn't find any data regarding the product you are using on your account, so could you please name me the product you are using with its build number? (It will be nice if you could kindly register your product here)
  2. OS you are backing up and trying to recovery
  3. Exact sequence of steps performed before you faced the issue
  4. How exactly does the recovery crash? Does it give you any error? 
  5. Acronis Linux Report from the Acronis Bootable Rescue Media CD you are using

Please contact us with the information attached - it will help us to find the cause of the problem and find appropriate solution.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 03/17/2010 - 19:45