Acronis V9 restore folder error

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Forgive me if this is posted and answered elsewhere. I could not find it.
This is the first time I have tried to back up individual folders, so this was just a test to see how it worked. I left all options to default. Upon attempting to restore the folder I get an error saying, "The process can not access the file because it is being used by another process" 0XfffO
Code ffff8007 0020
Tag 0xbd28fdbd64edb816
e0004001a Failed to restore folder.
There is an option to retry, ignore or abort.
Not knowing what this is about, I abort and came here in hopes to resolve what I am doing wrong. The backed up folder is directed to be saved on an external drive.
I have used this same method to restore a full system image with success, so one would think backing up an individual folder would be as easy!
Thanks for any resolve to this issue, Lisa

Wed, 03/10/2010 - 11:25
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Posts: 28
Comments: 3047

Do you have any apps running that might be holding open any of the files in target directory?

Wed, 03/10/2010 - 12:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you for answering Scott.
I am sorry, I could not reply sooner. Maybe the server was too busy; my log on kept stalling every time I tried to get back to repost my message.
As to your question, I looked, and not really knowing what to look for, I do see one thing that might be suspect. I am running AVG and I do see a file in MY Docs from AVG.
Called "AVG AVLIST. CSV" I'm not sure it is safe to delete this file. It would be nice to know if I can. Having a back up of MY Doc's and My Pictures folders would add total peace of mind.
I also see that a MS update has put a new folder in Doc's called "My Data sources" Not sure what that's about and don't know if I need it either.
Thank you for answering, and if you can shed any light, I'd appreciate it!
Lisa

Wed, 03/17/2010 - 10:46