Acronis will not start after install

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Installed latest version Acronis home Image Plus 2011 April 1, 3011 following uninstall. System Windows Vista Home Premium 32 bit.
Following successful install Acronis will not start, hangs with Not Responding message. Indicates no backup file exists. They were deleted prior to this install. Urgently need help to build a backup. Please help.
cyrilh@juno.com

Sat, 04/02/2011 - 04:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3268

Hello Cyril,

Welcome to our Forum, we're glad to greet you here. I understand your concern, and will do my best to help you.

I've checked all our internal resources: there are no mentions for the known issue that would match your description, so the situation requires investigation. Please gather

  1. Acronis Info
  2. Userdump

and submit a case with the information attached, and let us know it's number.

Please also note that Acronis Forum is an open community, and we're not protected from the spammers visits, so it's highly not recommended to publish your e-mail address or any other personal information.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 04/04/2011 - 18:51