Acronis won't start anymore+ sector error

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I freshly installed acronis and yesterday I tried to mount my backup from my external USB hdd.

When I press mount it said processing, and came with an error failed to read from sector 1,565,565,871 of harddisk 2 cancel retry ignore

I pressed ignore and I got the screen with my image and it seemed to work like normal the image was able to mount.

Now when I start acronis again I get the welcome popup but it's all grey and not responding. I tried restarting PC and re-installing but nothing works...

I can however rightclick the image and press mount which will work, but I cannot enter main menu anymore..

What's going on???

And those sector errors, how can I solve that? Is this result of a faulty image?

Wed, 02/08/2012 - 16:00
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Hello Reconhell,

thank you for opening the thread regarding this questions, I'd like to assist you.

These issues might be - and might be not - connected. We will be able to say for sure only after some investigation. Could you please send us the dump file of the TrueImage process, and Procmon output? 

I would also strongly recommend to go to Start -> Run -> cmd, issue there "chkdsk /f /r" command, and reboot the machine. Upon booting Windows will check the drive for consistency, and fix errors if any (usually it solved the "failed to read from sector..." error).

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Wed, 02/08/2012 - 20:28
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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The chkdsk /f /r will take agesssssss on my drive... but on which drive is it suggested? It talks about harddrive 2... my image is located on my external USB HDD. I guess they mean the error occured there and not on my normal sata harddrive?

Anyway for the dump files:

Here they are
http://www.fileserve.com/file/wn2cPZC/dump.rar

Thank you.

Wed, 02/08/2012 - 21:53
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Reconhell,

Thank you for keeping us posted.

According to the error message the problem occurs on the target location, but we do recommend to run chkdsk on both drives.

I'm downloading the dump,  will  get back to you once I check it.

Thank you!

Thu, 02/16/2012 - 18:13
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I willl, so to run chkdsk. but with what behind it? chkdsk /r ? /f ? or something else behind?

Mon, 02/20/2012 - 19:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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From a command prompt:

CHKDSK X: /R (where x is the drive letter of the disk being checked)

the /r option checks and fixes disk errors and file errors.

the /f opion checks and fixes file errors only.

It is being suggested that you check both disks. Let the test run overnight.

CHKDSK /?
will provide info about the command.

Mon, 02/20/2012 - 20:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Ive been checking the 3 TB external HDD for like 48 hours now AND STILL NOT DONE.

JEEZ. This is what I mean, it's almost impossible.

It says 49616 files processed and its been like that for an hour or so, the whole drive has like 30 gb free and 50.000 ish files.

Fri, 02/24/2012 - 21:54
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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CHKSDSK FINALLY FINISHED. And tadaaaaa the disk found NO errors -_-

I re-installed acronis again.. so far it starts again.. but who knows next boot.

I still get the error when trying to mount HDD though , about sector 1.5 million whatever...

any clue?

Sun, 02/26/2012 - 20:45
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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The results of the chkdsk can be found in the Events log under applications settings.

Does it identify which drive has the errors?

Wed, 02/29/2012 - 13:21
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Reconhell,

Thank you for the update, and for keeping us posted.

The dump file didn't reveal any useful information, and we still haven't received Procmon log from you (we'd like to check it, do you mind sending it to us?). The error might also be related to the errors in the archive itself as well. I would suggest you to run a validation on it or create a new backup, and check whether mounting works fine with the new image.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Tue, 03/06/2012 - 06:10