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AcronisTI2014 FTP backup

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Hi,

I am trying to backup my files and folders to my FTP storage and I get a message that error occured while creating file. I tried File backup with smaller amount of files and still have that problem. I am trying to backup to root on my hosting server.

I can access the directory just fine using FileZilla and create files and directories at will.

I tried my other backup software (Gravity) and it can create the files just fine.

Any ideas?

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Have you tried running the backup as a different Windows user?

On the disk backup options page, select the "Advanced" tab.

Click on the Windows account line at the bottom of the tab.

Here's where you can input the account name and account password for the windows user.

The attached jpg file shows the backup options page I am referring to.

Let us know if this works.

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OK, I played little bit with this one. 

I am on Windows 10, 64 bit and I am logging through Outlook account, not local. So I created two local accounts and tried to set up backup using one local account. This is the error I get (first attachment). When I tried to specify the outlook account, I get this error due to timout (second attachment). 

Does the creating file error from my first post refer to the creating file locally (which I could see the account being a culprit) or remotely (which I image account should not have any effect.

I am considering upgrading to TI 2016, do you think that it could fic this?

Thanks

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314851-124309.png 18.93 KB
314851-124312.png 36.87 KB

I am running Windows 7.  I have created a separate local account called 'Admin' that I use to run Acronis 2014.  I have created a protected folder on an external hard disk that I use for all Acronis backups.  That protected folder can only be accessed when logged into the 'Admin' account.  

 

When I do a backup, I am logged into the 'Admin' account.  Even though I am logged into the 'Admin' account, I still have to run the backup as a different Windows user.  I type in 'Admin' as the user name and the 'Admin' password....even though I am running the backup while logged into the Admin account. 

 

If I don't run the backup as a different Windows user, I get an error message shown in the attachment.  While this is not the same error message you are getting, it is definitely related to file permissions.

 

I would recommend that you try a backup logged into your local account but run as a different Windows user typing in the account name and password for the local account you are logged into.

 

With respect to TI 2016, I don't have any experience with TI 2016 and cannot make any recommendations.

 

Please let us know if this works.

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315097-124333.jpg 232.13 KB

OK. I have it working even though I am not sure how.

First of all, I tried to cal Admin account and it would be still no go. In a funny way, I was surprised to see that 2016 TI does not offer an option to run the backup as a different user (unless I missed something).

So I decided to try to add the FTP as a network place and voilá it worked. I am still backing to FTP Connections, but now it works. I checked through FileZilla and it split the backup into 2GB files, so it seems that the FTP works properly. It shows the progress and I will let you know in 16 days if it worked :-)

I think it must be related to permissions to write to FTP as if once added as a network place, it is allowed to write into it.

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315386-124342.png 48.4 KB

It is no doubt related to permissions.

Congratulations on getting this resolved.