Advise avoid current version of TIH build 6053

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 1

I have used True Image for years without any problems. Just upgraded to TIH Home 2010. It is unstable and has caused a lot of problems. Upon trying to backup I get errors "Aronis True Image has stopped working" and the program crashes. This also occurs using other functions. Although some aspects of the program work.

I tried to uninstall the program per the instructions the Knowledge base. Uninstall from Windows did not have the rights to remove the common program files, which is a noted problem, I also could not fix this through changing rights manually. I then downloaded the Acronis Removal tool and ran it per instructions. It totally corrupted my disk which would no longer boot up.

I have spent the entire afternoon restoring the drive and am going back to the older version of TI which worked flawlessly for years.

I work with computers and have not encountered the level of bugginess in a program for a long time. The fact that you cannot uninstall it, normally or use the Acronis removal tool without blowing up your disk is unacceptable. Also how do you get a refund? Pay for an incident?

Also keep in mind that your old backup tasks will not be carried over and you have to recreate them.

Sun, 03/14/2010 - 18:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello NS!

Welcome on Acronis Forum and thank you for the feedback provided, we really appreciate that. We beleive that every customer that complaints is giving us an opportunity to make things right. And since we incorporate this feedback into our approach, we will be better able to meet clients needs and thereby be more successful in our venture.

I sincerely regret that you faced technical issues with our product and that you had a bad experience. To be honest, I have searched our resources and found out that we do not have any data regarding the problems you have specified. But I strongly beleive we have a solution for it. I completely understand your concern and am willing to help you with the issue faced. Unfortunately due to the lack of information it is difficult to identify the exact cause of the problem. But from the information you have kindly provided us with I assume that it is a drivers conflict. 

In order to be sure in the cause and provide you with appropriate solution I will need some addiitonal diagnostic information and would appreciate if you could kindly send it to me: 

  1. Acronis Info from the machine in question
  2. Dr. Watson mini-dump file

Please kindly contact us with the information gathered, it will help us to identify the cause and provide you with appropriate solution.

I would appreciate if you could give us a chance to help you with the inconvenience met, but I will completely understand if you decide to request a refund. You can do it by submitting a request here. Should you have one - just let me know its case, and I will definitely help you.

Thank you once again for finding time to contact us, hope to hear from you soon.

Thu, 03/18/2010 - 18:15