After clone, Acronis Boot Loader keeps starting; can't boot from Windows 7 on new drive

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All -
I usually don't take the time to post with new knowledge, but I feel compelled at this one, it is so egregious. First I have to say, the Acronis tech guy was really trying his best, but ....I am truly frustrated.

Steps:
1. Laptop HDD failing so I get new one, hoping to get a good clone before it totally dies on me. (keep getting those error messages).
2. After trying numerous times (due to disk errors), I finally get complete backups of my C drive and what I have set up as my D (data) drive. I backup regularly, now using ATI 2015; have been using ATI for a few years; 3-5 PC's in house at any one time.
3. Put the new hdd into the laptop as instructed. Put Rescue Media on USB drive into same, as instructed. Connect old (source) hdd to laptop via USB (device that I can plug my SATA drive into).
4. follow steps in their post about cloning a laptop hard drive.
5. Clone appears successful.
6. Unplug everything (take out USB's), boot, expecting for clean boot onto new HDD from Win 7.
*****PROBLEM!**********
Every time I boot (note: checked BIOS and boot order is C: drive first, of course) -- I get the message, "Starting Boot Loader" and then it goes into the Acronis boot loader, as if I'm booting from the rescue media!!! Are you kidding? There's nothing there.

So I search a bit, determine that it's probably that the MBR was replaced from Windows, how to restore, more searching, finally contact Tech Support chat (I told them it was a recovery error, so that got me service). Guy was nice, but at the end of the day, all he could tell me was go to Article 45831: Unbootable System after Cloning Operation and all this says is: Go use the Restore function.

Isn't cloning supposed to work?

The only bit that I can add here that might bear on this is, after I did the clone (having never done one before), I saw the option to "recover data on boot" (something like that) by pressing F11. I activated that. Well, when I had the boot problem, I deactivated it, to no avail.

Does anyone one have any other fix besides dumping the whole clone thing and figuring out a way to reformat my new hard drive and then doing a restore and hope it works? Do I have time for this? no.

Isn't this why we spend the big bucks on Acronis???

Any and all help appreciated. I am NOT a happy camper with Acronis right now.
thanks -

Thu, 10/08/2015 - 23:05
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