After first back up NAS via Asua RT-AC66U USB attached drive not accessable unless via True Image.

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After installing and backing up a ASUS laptop, my NAS via a Asua RT-AC66U USB attached drive, I can not reach that drive via any computer on the network including the laptop that was backed up.

I can access the drive via TI and see everything, but when trying to access that network drive from the same laptop I get

It is not possible disconnect at this time. The connection is busy with a connect or disconnect operation.

Any suggestions or am I hosed?

Wed, 11/13/2013 - 00:20
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mvp

Not sure. It looks like ATI has locked the access but I don't know how. What happens if you unplug the USB from the router and plug it back in and/or you restart the computer that is running ATI?

Wed, 11/13/2013 - 03:12
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After resetting the NAS and ASUS router that it is attached to, I could see the drive from the laptop top that was backed up. I tried the other desktop and then got the same message I got on the laptop:

It is not possible disconnect at this time. The connection is busy with a connect or disconnect operation.

Chatted with Tech Support and the conclusion that the Tech came up with......wait for it........ It was the problem with the ASUS Router and NAS drive! Seriously! Drive has been working great for months, I install and try ATI 2014, and now its the ASUS Router and NAS drive that has an issue.

Well the laptop restarted over night and now I can see the network drive from the laptop.

BUT, the NAS does not show up on the other desktop on the network.

Is there a "feature" (BUG) that even thought ATI is not running, it is locking access to this NAS from the laptop that I did the back up from, because its monitoring that drive?

I am going to look for my 2011 version of ATI that worked and see it that will work.

So ATI folks, unless you can solve this issue, I will find my legally bought earlier version and install it on 3 machines even thought it is only a single machine disk.

I paid for the family pack 2014 ATI 3 system version and its not working.

Wed, 11/13/2013 - 15:30