ATI 11-8101, Scheduled Tasks not showing up in Task Manager
I have been using ATI since version 7 and have had great success with my backups and restorals. However, after installing version 11, although I can get tasks to run, I cannot manage them with the management tool, as they don't show up.
I've tried deleting the Script file, then creating a new task, but that doesn't work for me. I have been thinking of upgrading to 2010 but until I can get this issue resolved, I'm not going to invest further into software that cannot do what it is advertised to do.
Please respond.
Hello Colin and Dave,
We're terribly sorry for the delay with the response. We'll do our best to prevent such situations from happening in future.
Most likely the issue was caused by malfunction of Acronis Scheduler service, so to fix it, you need to update the service manually and re-create all tasks.
Please do the following:
- Download Acronis Scheduler, which is a special utility to update the scheduler service
- Extract the downloaded file and run install.bat. The utility will automatically update the service
- Reboot the machine
- Recreate all tasks
Please reply to this thread if the issue is not fixed, I'll do everything possible to help you.
Thank you.
Yes I had the same problem, couldn;t find jobs or tasks which I had created. Very frustrating becasue I ke[pt creating tasks but couldn;t see them to edit or delete them. The it was running 4-5 full & incremental backups during the night and still running in the morning. I just upgraded to ATI 2010 and was only able to find the appearance/filter solution by pressing ALT while clicking on the menu. It worked and now I can see all the tasks I have created. I'm on a network (in my home office - SBS2003) but am the only user and log into this machine with the same username and password every time. I have admin privilages.
There is no way to detect the user which created the task (that I can see) other than when editing the task and viewing the credentials. But as I look through the tasks all but one have the same username.
I think to bury the user filter in "options" and not include it on the tasks and log screen is a poor UI choice. I also makes no sense to me that you have to hold down ALT and click in the menu area to access program preferences. I would start on the next build by displaying all user's tasks in the scheduler by default.
I'm using True IMage Home 2010 build 6053 on an up to date XP box backing up to a USB hard drive.
Hello Thomas,
I'd like to inform you that we've already released a new build #7046 of Acronis True Image Home 2010. You can download it form your account.
I may also recommend you to have a look at the following KB article: Acronis True Image Home 2010: Updating to Build 7046
Please let me know if the issue still persists with the latest build.
We are looking forward to hearing back from you at your earliest convenience.
Thank you.
I have TI build 7046 and I am having the same problem.
Hello Robin!
Welcome to our Forum, it's nice to have you with us. I understand your concern and will be glad to assist you.
Could you please specify whether you've tried solution suggested in this KB article? It should help to resolve the problem you've faced.
Should the issue persist, please gather the following information:
- Get AcronisInfo Utility output;
- Get Acronis Scheduler Log:
- Download Acronis Scheduler Manager and run it;
- Enable logging by using the following command:
set logflags support
- Reproduce the issue;
- Acronis Scheduler Log will be named schedul2.log and placed to \Program Files\Common Files\Acronis\Schedule2
- It is recommended to turn off logging after troubleshooting by running schedmgr.exe and issuing the following commands:
set logflags 0
set lf_registry on
After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
I followed the KB article and everything appears to be normal now.
Thanks!