ATI 2011 causes faulting application in Event Viewer

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Posts: 1
Comments: 4

Running a new installation of True Image Home 2011 on Windows 7 Ultimate 64-bit. It ran the scheduled full backup fine and created the backup image (see log) but caused this error in the Event Log:
---
Faulting application name: TrueImage.exe, version: 14.0.0.5519, time stamp: 0x4c86c154
Faulting module name: ti_managers.dll, version: 14.0.0.5519, time stamp: 0x4c86af28
Exception code: 0xc0000005
Fault offset: 0x0050589e
Faulting process id: 0x1764
Faulting application start time: 0x01cb94448a782d27
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\Program Files (x86)\Acronis\TrueImageHome\Common\ti_managers.dll
Report Id: 0d1736ca-004e-11e0-80c9-0023542da734
---
Why and is this something I should be concerned about?

Here is the log file from ATI2011:
---
<?xml version="1.0" encoding="UTF-8" ?>

Create Full Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From: <indent value=10><textcolor value="navyblue">Disk 1</textcolor></indent><indent value=4><endl/>To file: <indent value=10><textcolor value="navyblue">"G:\True Image\2011\Disk_backup_ST350062_0AS_SD151.tib"</textcolor></indent><indent value=4><endl/>Compression: <indent value=10><textcolor value="navyblue">Normal</textcolor></indent><indent value=4><endl/></indent><endl/>" />

---
Thanks, Roger.

Sun, 12/05/2010 - 18:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3268

Hello Roger!

Welcome to our Forum, we're glad to have you with us. I understand your concern, and will be glad to help you.

The Event log error indicates the ti_managers.dll crash. It may not affect the backup creation, but it anyway requires investigation. Please gather the following investigation data:

  1. Acronis Info from the problem machine
  2. Userdump
  3. Event logs
    Start -> Run -> Eventvwr.msc

After that please contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 12/09/2010 - 16:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 10

I've just had exactly the same error show up in my Event Log (twice, 4 minutes apart). This is a brand new install of Windows 7 and I installed Acronis True Image Home 2011 yesterday. It created the backup OK, but it always makes me a bit concerned when these types of errors occur.

Also, when I first installed the product I got this error too:

Faulting application name: TrueImage.exe, version: 14.0.0.6597, time stamp: 0x4cfc4829
Faulting module name: QtGui4.dll, version: 4.6.3.0, time stamp: 0x4c0e62ed
Exception code: 0xc0000005
Fault offset: 0x000fa11d

Thanks.

Tue, 12/21/2010 - 07:19
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