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ATI 2011 - Error occurred while creating the file

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I am using Acronis True Image Home 2011 (build 5105) and trying to backup from a Windows 7 PC to a NAS (DNS-323).

I am getting the error 'Error occurred while creating the file' when trying to run the backup.

I have checked the credential manager in Windows 7 and there are no entries for the NAS.

I have tried setting the permissions to write to the shared folder on the NAS to everyone or a specified account. Both cause the same problems.

If I browse to the folder in Windows I can write to the folder fine.
I have tried using a mapped drive to the folder, using a UNC path with the IP address and the DNS name and get the same result.

I have also tried setting the Acronis Schedule2 Service to run under my current user account and that doesn't make any difference.

Do you have any suggestions on how I can get this to work?

0 Users found this helpful

If the drive is mapped, try using UNC for True Image.

Open up Services.msc, find the scheduler 2 entry and change the log on from Local Machine to your user name and password.

If that doens't work either, then unless anyone else has a brainwave, you'll need to raise a support ticket with Acronis.