ATI 2015 does not recognize WD My Book 3 TB USB for cloning but does for backup

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New WD My Book 3TB USB 3.0 drive connected directly to USB port on computer using Win 7. When I try to clone the disk to the MB it allows me to select the source drive but when I try to select the destination drive as the MB it appears grayed out and unavailable. I can use ATI to backup to the MB though.

Someone told me I had to use Add New Disk tool to "add" the MB first. I go through the steps and when it says "adding disk" it says have to reboot computer to finish process. I reboot, I notice The Acronis program starts and then quits and the computer boots normally but the MB has not been added.

The strange thing is that WD includes the Acronis software with the drive so I find it infuriating that this does not work out of the box. So far I have wasted way too much time on this.

If anyone knows a solution given that Acronis tech support is such crap I would appreciate it.

Mon, 08/31/2015 - 23:16
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Greetings,
You are not following the recommended or correct procedure for cloning. Maybe this is why you are having a problem?

When cloning, you install the target disk in place of the drive you want it to replace. The source can be connected via USB without problems. This works for both desktop and laptop drives. It is also recommended that bootable media be used for the cloning operation. Since Acronis did not supply you with the crippled version of the software you are using, maybe your frustration should be directed at the hardware vendor who seems to be unwilling to assist. At least here you'll get help and maybe even have an opportunity to help others. Welcome to the forums.

Tue, 09/01/2015 - 06:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you for your comment. I bought the ATI 2015 software. When it did not work to clone the disk to the MB drive I thought maybe I needed to install and use the WD version. This did not work either so I reinstalled the original bought software.

I do not agree that you cannot clone a drive to an external backup like the MB and then if necessary load it on to a new HDD if and when the old one fails. I did this with the 2012 version of ATI and it saved my butt. Maybe Acronis does not allow this in the 2015 version. If this is the case I would like them to tell me so directly so that I don't waste more time with this but somehow I think it is a problem with the Add New Disk utility that is not actually adding the new disk and making it available for cloning.

Tue, 09/01/2015 - 14:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I just spent an hour with WD level 1 tech support . They were unable to resolve the problem so they transferred me to level 2 which resolved it in about 10 minutes. The issue is really about semantics. I assumed Cloning the HDD meant the same as creating an image of the HDD. It does not at least not in ATI. Cloning as the person above noted is only for transferring all the information on one internal HDD to another internal HDD sector by sector. It will not work for USB connected external drives. To create an Image of the HDD on an external drive which can then be copied back on to another HDD you "Create a new backup" and when it says "select source" you select entire PC. This is the equivalent of creating a disk image of the HDD. In case of failure of the old HDD you can simply swap out HDDs and copy the backup to the new HDD and your computer will work just as it did before, with the operating system and all the programs and data restored.

I think Acronis should make it clearer that by backing up your entire PC you are in fact making a disk image. After all that is the name of the program and yet no where does it say "Create Disk Image". I believe older versions did say that explicitly.

Case closed.

Tue, 09/01/2015 - 16:47