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ATI 2015 in Win10 - Failed to backup file or folder E:\, but im not backing up drive or file E:\

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Hi, im trying to back up a network shared folder from a synology disk to my local pc and im taking this strange error message "Failed to backup file or folder E:\" althougth there is no letter E: on any my disk or folders.

(E:\ is the drive letter from my dvd, but my destination folder is C:\acronis.)

Any suggestion please?

0 Users found this helpful

Pit, please download the Log File Viewer app from the link in my signature below and use this to see what other messages are being written in the Service log files for the error you  are seeing.

Post copies of the log file(s) if you need help in understanding their content.

I delete the backup job and i create new, and new error message appears about my credentials, but my user, pass are correct and the test connection is fine.

<?xml version="1.0" encoding="UTF-8" ?>
<log uuid="CD488E18-39BE-480E-B6EC-0B7BD4982358" product="True Image" version="18.0" build="6613" task="A8AE27EC-6BEC-4507-89C4-B1E868473D5A" task_name="New backup" >
    <event id="1" level="2" module="100" code="0" time="1474091079" message="Backup reserve copy attributes: format tib; need_reserve_backup_copy false;&#32;" />
    <event id="2" level="2" module="100" code="2" time="1474091079" message="Operation New backup started manually." />
    <event id="3" level="2" module="100" code="0" time="1474091079" message="Operation description: Stage Description." />
    <event id="4" level="1" module="8" code="0" time="1474091079" message="AcronisLRPCConnect::BEGIN id=3.480" />
    <event id="5" level="1" module="8" code="0" time="1474091079" message="AcronisLRPCConnect::BEGIN id=8.048" />
    <event id="6" level="1" module="16" code="0" time="1474091079" message="Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set..." />
    <event id="7" level="1" module="16" code="0" time="1474091079" message="Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0" />
    <event id="8" level="1" module="16" code="0" time="1474091079" message="Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0" />
    <event id="9" level="1" module="16" code="0" time="1474091079" message="Refreshing Drivers..." />
    <event id="10" level="1" module="30" code="0" time="1474091079" message="Enter to process disks in Mbr Driver (id = 9)" />
    <event id="11" level="1" module="30" code="0" time="1474091079" message="Exit from process disks in Mbr Driver (id = 9)" />
    <event id="12" level="1" module="32" code="0" time="1474091079" message="Enter to process disks in Gpt Driver (id = 10)" />
    <event id="13" level="1" module="32" code="0" time="1474091079" message="Exit from process disks in Gpt Driver (id = 10)" />
    <event id="14" level="1" module="12" code="0" time="1474091079" message="LDM: New ProcessDisks(rawLayer, headLayer)" />
    <event id="15" level="1" module="12" code="0" time="1474091079" message="ProcessDisks: One more disk to check" />
    <event id="16" level="1" module="12" code="0" time="1474091079" message="ProcessDisks: One more disk to check" />
    <event id="17" level="1" module="12" code="0" time="1474091079" message="Mark All groups as Root Like Dgs" />
    <event id="18" level="1" module="12" code="0" time="1474091079" message="------ Volumes Objects ------" />
    <event id="19" level="1" module="12" code="0" time="1474091079" message="LDM initialization complete" />
    <event id="20" level="1" module="1" code="503" time="1474091079" message="Analyzing partition '0-0'..." />
    <event id="21" level="1" module="8" code="0" time="1474091080" message="AcronisLRPCConnect::BEGIN id=4.544" />
    <event id="22" level="1" module="1" code="503" time="1474091080" message="Analyzing partition '1-1'..." />
    <event id="23" level="1" module="1" code="503" time="1474091080" message="Analyzing partition 'C:'..." />
    <event id="24" level="1" module="1" code="503" time="1474091080" message="Analyzing partition '0-0'..." />
    <event id="25" level="1" module="1" code="503" time="1474091081" message="Analyzing partition 'D:'..." />
    <event id="26" level="2" module="100" code="0" time="1474091081" message="Backup reserve copy attributes: format tib; need_reserve_backup_copy false;&#32;" />
    <event id="27" level="1" module="152" code="29" time="1474091081" message="Error while opening configuration file ." line_tag="0xAA145495CA4E4286" >
        <error>AR0AmACGQk7KlVQUqkVycm9yIHdoaWxlIG9wZW5pbmcgY29uZmlndXJhdGlvbiBmaWxlIC4AJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAACgAEAMD4ITt7dF/zRXJyb3Igb2NjdXJyZWQgd2hpbGUgY3JlYXRpbmcgdGhlIGZpbGUuAAA=</error>
    </event>
        <event id="28" level="1" module="4" code="10" time="1474091081" message="Error occurred while creating the file." line_tag="0xF35F747B3B21F8C0" hide="1" />
    <event id="29" level="2" module="316" code="0" time="1474091081" message="Operation: backup" />
    <event id="30" level="2" module="100" code="11" time="1474091081" message="Priority changed to Low." />
    <event id="31" level="4" module="8" code="1015" time="1474091083" message="Access to the file or folder is denied. (0x40014)&#10; &#32; &#32;function = &quot;WNetAddConnection3W&quot;,&#10; &#32; &#32;path = &quot;\\LIFECHECK&quot;,&#10; &#32; &#32;$module = 0)&#10; &#32; &#32;Tag = 0xF35F747B3B21FBB7&#10;The user name or password is incorrect (0xFFF0)&#10; &#32; &#32;code = 8007052E)&#10; &#32; &#32;Tag = 0xBD28FDBD64EDB8C3" line_tag="0x8948510CD2B4C874" >
        <error>AfcDCAB0yLTSDFFIiUFjY2VzcyB0byB0aGUgZmlsZSBvciBmb2xkZXIgaXMgZGVuaWVkLiAoMHg0MDAxNCkKICAgIGZ1bmN0aW9uID0gIldOZXRBZGRDb25uZWN0aW9uM1ciLAogICAgcGF0aCA9ICJcXExJRkVDSEVDSyIsCiAgICAkbW9kdWxlID0gMCkKICAgIFRhZyA9IDB4RjM1Rjc0N0IzQjIxRkJCNwpUaGUgdXNlciBuYW1lIG9yIHBhc3N3b3JkIGlzIGluY29ycmVjdCAoMHhGRkYwKQogICAgY29kZSA9IDgwMDcwNTJFKQogICAgVGFnID0gMHhCRDI4RkRCRDY0RURCOEMzACRtb2R1bGUAV0M6XFByb2dyYW0gRmlsZXMgKHg4NilcQ29tbW9uIEZpbGVzXEFjcm9uaXNcVHJ1ZUltYWdlSG9tZVxUcnVlSW1hZ2VIb21lU2VydmljZS5leGUAAA==</error>
    </event>
    <event id="32" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=8.048" />
    <event id="33" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=4.544" />
    <event id="34" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=8.048" />
    <event id="35" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=4.544" />
    <event id="36" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=3.480" />
    <event id="37" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=3.480" />
    <event id="38" level="4" module="316" code="5" time="1474091083" message="Operation has completed with errors." line_tag="0x9F2C53C72E8BCE18" >
        <error>AQUAPAEYzosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAA=</error>
    </event>
</log>

 

log uuid=6D6A6E87-86FE-45E6-BAE6-3933EDFC4C43;  product=True Image;  version=18.0;  build=6613;  task=A8AE27EC-6BEC-4507-89C4-B1E868473D5A;  task_name=New backup
Start= 17/09/2016 10:17:45 πμ
id=1;  level=2;  module=100;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2;  level=2;  module=100;  code=2;  date/time=17/09/2016 10:17:45 πμ
          message=Operation New backup started by schedule.
id=3;  level=2;  module=100;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Operation description: Stage Description.
id=4;  level=1;  module=8;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=AcronisLRPCConnect::BEGIN id=5.900
id=5;  level=1;  module=16;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...
id=6;  level=1;  module=16;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0
id=7;  level=1;  module=16;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0
id=8;  level=1;  module=16;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Refreshing Drivers...
id=9;  level=1;  module=30;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Enter to process disks in Mbr Driver (id = 9)
id=10;  level=1;  module=30;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Exit from process disks in Mbr Driver (id = 9)
id=11;  level=1;  module=32;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Enter to process disks in Gpt Driver (id = 10)
id=12;  level=1;  module=32;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Exit from process disks in Gpt Driver (id = 10)
id=13;  level=1;  module=12;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=LDM: New ProcessDisks(rawLayer, headLayer)
id=14;  level=1;  module=12;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=ProcessDisks: One more disk to check
id=15;  level=1;  module=12;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=ProcessDisks: One more disk to check
id=16;  level=1;  module=12;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=Mark All groups as Root Like Dgs
id=17;  level=1;  module=12;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=------ Volumes Objects ------
id=18;  level=1;  module=12;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=LDM initialization complete
id=19;  level=1;  module=1;  code=503;  date/time=17/09/2016 10:17:45 πμ
          message=Analyzing partition '0-0'...
id=20;  level=1;  module=8;  code=0;  date/time=17/09/2016 10:17:45 πμ
          message=AcronisLRPCConnect::BEGIN id=9.156
id=21;  level=1;  module=1;  code=503;  date/time=17/09/2016 10:17:46 πμ
          message=Analyzing partition '1-1'...
id=22;  level=1;  module=1;  code=503;  date/time=17/09/2016 10:17:46 πμ
          message=Analyzing partition 'C:'...
id=23;  level=1;  module=1;  code=503;  date/time=17/09/2016 10:17:46 πμ
          message=Analyzing partition '0-0'...
id=24;  level=1;  module=1;  code=503;  date/time=17/09/2016 10:17:46 πμ
          message=Analyzing partition 'D:'...
id=25;  level=2;  module=100;  code=0;  date/time=17/09/2016 10:17:46 πμ
          message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=26;  level=1;  module=152;  code=29;  date/time=17/09/2016 10:17:46 πμ
          message=Error while opening configuration file .;  line_tag=0xAA145495CA4E4286
Error_Code=AR0AmACGQk7KlVQUqkVycm9yIHdoaWxlIG9wZW5pbmcgY29uZmlndXJhdGlvbiBmaWxlIC4AJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAACgAEAMD4ITt7dF/zRXJyb3Igb2NjdXJyZWQgd2hpbGUgY3JlYXRpbmcgdGhlIGZpbGUuAAA=
id=27;  level=1;  module=4;  code=10;  date/time=17/09/2016 10:17:46 πμ
          message=Error occurred while creating the file.;  line_tag=0xF35F747B3B21F8C0;  hide=1
id=28;  level=2;  module=316;  code=0;  date/time=17/09/2016 10:17:46 πμ
          message=Operation: backup
id=29;  level=2;  module=100;  code=11;  date/time=17/09/2016 10:17:46 πμ
          message=Priority changed to Low.
id=30;  level=4;  module=8;  code=1015;  date/time=17/09/2016 10:17:49 πμ
          message=Access to the file or folder is denied. (0x40014) function = WNetAddConnection3W, path = \\LIFECHECK, $module = 0) Tag = 0xF35F747B3B21FBB7 The user name or password is incorrect (0xFFF0) code = 8007052E) Tag = 0xBD28FDBD64EDB8C3;  line_tag=0x8948510CD2B4C874
Error_Code=AfcDCAB0yLTSDFFIiUFjY2VzcyB0byB0aGUgZmlsZSBvciBmb2xkZXIgaXMgZGVuaWVkLiAoMHg0MDAxNCkKICAgIGZ1bmN0aW9uID0gIldOZXRBZGRDb25uZWN0aW9uM1ciLAogICAgcGF0aCA9ICJcXExJRkVDSEVDSyIsCiAgICAkbW9kdWxlID0gMCkKICAgIFRhZyA9IDB4RjM1Rjc0N0IzQjIxRkJCNwpUaGUgdXNlciBuYW1lIG9yIHBhc3N3b3JkIGlzIGluY29ycmVjdCAoMHhGRkYwKQogICAgY29kZSA9IDgwMDcwNTJFKQogICAgVGFnID0gMHhCRDI4RkRCRDY0RURCOEMzACRtb2R1bGUAV0M6XFByb2dyYW0gRmlsZXMgKHg4NilcQ29tbW9uIEZpbGVzXEFjcm9uaXNcVHJ1ZUltYWdlSG9tZVxUcnVlSW1hZ2VIb21lU2VydmljZS5leGUAAA==
id=31;  level=1;  module=8;  code=0;  date/time=17/09/2016 10:17:49 πμ
          message=ServerLRPC::_CloseConnection id=5.900
id=32;  level=1;  module=8;  code=0;  date/time=17/09/2016 10:17:49 πμ
          message=ServerLRPC::_CloseConnection id=9.156
id=33;  level=1;  module=8;  code=0;  date/time=17/09/2016 10:17:49 πμ
          message=ServerLRPC::_CloseConnection id=5.900
id=34;  level=1;  module=8;  code=0;  date/time=17/09/2016 10:17:49 πμ
          message=ServerLRPC::_CloseConnection id=9.156
id=35;  level=4;  module=316;  code=5;  date/time=17/09/2016 10:17:50 πμ
          message=Operation has completed with errors.;  line_tag=0x9F2C53C72E8BCE18
Error_Code=AQUAPAEYzosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAA=
Start= 17/09/2016 10:17:45 πμ
Finish= 17/09/2016 10:17:50 πμ
Total Time= 00:00:05

Pit, the key error message that I see in the log is:

Access to the file or folder is denied.
(0x40014) function = WNetAddConnection3W, path = \\LIFECHECK, $module = 0) Tag = 0xF35F747B3B21FBB7 The user name or password is incorrect

Please see KB document: 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials

That's what I see too. 

<event id="31" level="4" module="8" code="1015" time="1474091083" message="Access to the file or folder is denied. (0x40014)&#10; &#32; &#32;function = &quot;WNetAddConnection3W&quot;,&#10; &#32; &#32;path = &quot;\\LIFECHECK&quot;,&#10; &#32; &#32;$module = 0)&#10; &#32; &#32;Tag = 0xF35F747B3B21FBB7&#10;The user name or password is incorrect (0xFFF0)&#10; &#32; &#32;code = 8007052E)&#10; &#32; &#32;Tag = 0xBD28FDBD64EDB8C3" line_tag="0x8948510CD2B4C874" >

Thanks that was very helpful !!!