ATI 2015 in Win10 - Failed to backup file or folder E:\, but im not backing up drive or file E:\
Hi, im trying to back up a network shared folder from a synology disk to my local pc and im taking this strange error message "Failed to backup file or folder E:\" althougth there is no letter E: on any my disk or folders.
(E:\ is the drive letter from my dvd, but my destination folder is C:\acronis.)
Any suggestion please?


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I delete the backup job and i create new, and new error message appears about my credentials, but my user, pass are correct and the test connection is fine.
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<log uuid="CD488E18-39BE-480E-B6EC-0B7BD4982358" product="True Image" version="18.0" build="6613" task="A8AE27EC-6BEC-4507-89C4-B1E868473D5A" task_name="New backup" >
<event id="1" level="2" module="100" code="0" time="1474091079" message="Backup reserve copy attributes: format tib; need_reserve_backup_copy false; " />
<event id="2" level="2" module="100" code="2" time="1474091079" message="Operation New backup started manually." />
<event id="3" level="2" module="100" code="0" time="1474091079" message="Operation description: Stage Description." />
<event id="4" level="1" module="8" code="0" time="1474091079" message="AcronisLRPCConnect::BEGIN id=3.480" />
<event id="5" level="1" module="8" code="0" time="1474091079" message="AcronisLRPCConnect::BEGIN id=8.048" />
<event id="6" level="1" module="16" code="0" time="1474091079" message="Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set..." />
<event id="7" level="1" module="16" code="0" time="1474091079" message="Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0" />
<event id="8" level="1" module="16" code="0" time="1474091079" message="Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0" />
<event id="9" level="1" module="16" code="0" time="1474091079" message="Refreshing Drivers..." />
<event id="10" level="1" module="30" code="0" time="1474091079" message="Enter to process disks in Mbr Driver (id = 9)" />
<event id="11" level="1" module="30" code="0" time="1474091079" message="Exit from process disks in Mbr Driver (id = 9)" />
<event id="12" level="1" module="32" code="0" time="1474091079" message="Enter to process disks in Gpt Driver (id = 10)" />
<event id="13" level="1" module="32" code="0" time="1474091079" message="Exit from process disks in Gpt Driver (id = 10)" />
<event id="14" level="1" module="12" code="0" time="1474091079" message="LDM: New ProcessDisks(rawLayer, headLayer)" />
<event id="15" level="1" module="12" code="0" time="1474091079" message="ProcessDisks: One more disk to check" />
<event id="16" level="1" module="12" code="0" time="1474091079" message="ProcessDisks: One more disk to check" />
<event id="17" level="1" module="12" code="0" time="1474091079" message="Mark All groups as Root Like Dgs" />
<event id="18" level="1" module="12" code="0" time="1474091079" message="------ Volumes Objects ------" />
<event id="19" level="1" module="12" code="0" time="1474091079" message="LDM initialization complete" />
<event id="20" level="1" module="1" code="503" time="1474091079" message="Analyzing partition '0-0'..." />
<event id="21" level="1" module="8" code="0" time="1474091080" message="AcronisLRPCConnect::BEGIN id=4.544" />
<event id="22" level="1" module="1" code="503" time="1474091080" message="Analyzing partition '1-1'..." />
<event id="23" level="1" module="1" code="503" time="1474091080" message="Analyzing partition 'C:'..." />
<event id="24" level="1" module="1" code="503" time="1474091080" message="Analyzing partition '0-0'..." />
<event id="25" level="1" module="1" code="503" time="1474091081" message="Analyzing partition 'D:'..." />
<event id="26" level="2" module="100" code="0" time="1474091081" message="Backup reserve copy attributes: format tib; need_reserve_backup_copy false; " />
<event id="27" level="1" module="152" code="29" time="1474091081" message="Error while opening configuration file ." line_tag="0xAA145495CA4E4286" >
<error>AR0AmACGQk7KlVQUqkVycm9yIHdoaWxlIG9wZW5pbmcgY29uZmlndXJhdGlvbiBmaWxlIC4AJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAACgAEAMD4ITt7dF/zRXJyb3Igb2NjdXJyZWQgd2hpbGUgY3JlYXRpbmcgdGhlIGZpbGUuAAA=</error>
</event>
<event id="28" level="1" module="4" code="10" time="1474091081" message="Error occurred while creating the file." line_tag="0xF35F747B3B21F8C0" hide="1" />
<event id="29" level="2" module="316" code="0" time="1474091081" message="Operation: backup" />
<event id="30" level="2" module="100" code="11" time="1474091081" message="Priority changed to Low." />
<event id="31" level="4" module="8" code="1015" time="1474091083" message="Access to the file or folder is denied. (0x40014)    function = "WNetAddConnection3W",    path = "\\LIFECHECK",    $module = 0)    Tag = 0xF35F747B3B21FBB7 The user name or password is incorrect (0xFFF0)    code = 8007052E)    Tag = 0xBD28FDBD64EDB8C3" line_tag="0x8948510CD2B4C874" >
<error>AfcDCAB0yLTSDFFIiUFjY2VzcyB0byB0aGUgZmlsZSBvciBmb2xkZXIgaXMgZGVuaWVkLiAoMHg0MDAxNCkKICAgIGZ1bmN0aW9uID0gIldOZXRBZGRDb25uZWN0aW9uM1ciLAogICAgcGF0aCA9ICJcXExJRkVDSEVDSyIsCiAgICAkbW9kdWxlID0gMCkKICAgIFRhZyA9IDB4RjM1Rjc0N0IzQjIxRkJCNwpUaGUgdXNlciBuYW1lIG9yIHBhc3N3b3JkIGlzIGluY29ycmVjdCAoMHhGRkYwKQogICAgY29kZSA9IDgwMDcwNTJFKQogICAgVGFnID0gMHhCRDI4RkRCRDY0RURCOEMzACRtb2R1bGUAV0M6XFByb2dyYW0gRmlsZXMgKHg4NilcQ29tbW9uIEZpbGVzXEFjcm9uaXNcVHJ1ZUltYWdlSG9tZVxUcnVlSW1hZ2VIb21lU2VydmljZS5leGUAAA==</error>
</event>
<event id="32" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=8.048" />
<event id="33" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=4.544" />
<event id="34" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=8.048" />
<event id="35" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=4.544" />
<event id="36" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=3.480" />
<event id="37" level="1" module="8" code="0" time="1474091083" message="ServerLRPC::_CloseConnection id=3.480" />
<event id="38" level="4" module="316" code="5" time="1474091083" message="Operation has completed with errors." line_tag="0x9F2C53C72E8BCE18" >
<error>AQUAPAEYzosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAA=</error>
</event>
</log>
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log uuid=6D6A6E87-86FE-45E6-BAE6-3933EDFC4C43; product=True Image; version=18.0; build=6613; task=A8AE27EC-6BEC-4507-89C4-B1E868473D5A; task_name=New backup
Start= 17/09/2016 10:17:45 πμ
id=1; level=2; module=100; code=0; date/time=17/09/2016 10:17:45 πμ
message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=2; level=2; module=100; code=2; date/time=17/09/2016 10:17:45 πμ
message=Operation New backup started by schedule.
id=3; level=2; module=100; code=0; date/time=17/09/2016 10:17:45 πμ
message=Operation description: Stage Description.
id=4; level=1; module=8; code=0; date/time=17/09/2016 10:17:45 πμ
message=AcronisLRPCConnect::BEGIN id=5.900
id=5; level=1; module=16; code=0; date/time=17/09/2016 10:17:45 πμ
message=Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...
id=6; level=1; module=16; code=0; date/time=17/09/2016 10:17:45 πμ
message=Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0
id=7; level=1; module=16; code=0; date/time=17/09/2016 10:17:45 πμ
message=Fdisk2: Use Disk 2 host= 0 bus = 0 target = 0
id=8; level=1; module=16; code=0; date/time=17/09/2016 10:17:45 πμ
message=Refreshing Drivers...
id=9; level=1; module=30; code=0; date/time=17/09/2016 10:17:45 πμ
message=Enter to process disks in Mbr Driver (id = 9)
id=10; level=1; module=30; code=0; date/time=17/09/2016 10:17:45 πμ
message=Exit from process disks in Mbr Driver (id = 9)
id=11; level=1; module=32; code=0; date/time=17/09/2016 10:17:45 πμ
message=Enter to process disks in Gpt Driver (id = 10)
id=12; level=1; module=32; code=0; date/time=17/09/2016 10:17:45 πμ
message=Exit from process disks in Gpt Driver (id = 10)
id=13; level=1; module=12; code=0; date/time=17/09/2016 10:17:45 πμ
message=LDM: New ProcessDisks(rawLayer, headLayer)
id=14; level=1; module=12; code=0; date/time=17/09/2016 10:17:45 πμ
message=ProcessDisks: One more disk to check
id=15; level=1; module=12; code=0; date/time=17/09/2016 10:17:45 πμ
message=ProcessDisks: One more disk to check
id=16; level=1; module=12; code=0; date/time=17/09/2016 10:17:45 πμ
message=Mark All groups as Root Like Dgs
id=17; level=1; module=12; code=0; date/time=17/09/2016 10:17:45 πμ
message=------ Volumes Objects ------
id=18; level=1; module=12; code=0; date/time=17/09/2016 10:17:45 πμ
message=LDM initialization complete
id=19; level=1; module=1; code=503; date/time=17/09/2016 10:17:45 πμ
message=Analyzing partition '0-0'...
id=20; level=1; module=8; code=0; date/time=17/09/2016 10:17:45 πμ
message=AcronisLRPCConnect::BEGIN id=9.156
id=21; level=1; module=1; code=503; date/time=17/09/2016 10:17:46 πμ
message=Analyzing partition '1-1'...
id=22; level=1; module=1; code=503; date/time=17/09/2016 10:17:46 πμ
message=Analyzing partition 'C:'...
id=23; level=1; module=1; code=503; date/time=17/09/2016 10:17:46 πμ
message=Analyzing partition '0-0'...
id=24; level=1; module=1; code=503; date/time=17/09/2016 10:17:46 πμ
message=Analyzing partition 'D:'...
id=25; level=2; module=100; code=0; date/time=17/09/2016 10:17:46 πμ
message=Backup reserve copy attributes: format tib; need_reserve_backup_copy false
id=26; level=1; module=152; code=29; date/time=17/09/2016 10:17:46 πμ
message=Error while opening configuration file .; line_tag=0xAA145495CA4E4286
Error_Code=AR0AmACGQk7KlVQUqkVycm9yIHdoaWxlIG9wZW5pbmcgY29uZmlndXJhdGlvbiBmaWxlIC4AJG1vZHVsZQBXQzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxDb21tb24gRmlsZXNcQWNyb25pc1xUcnVlSW1hZ2VIb21lXFRydWVJbWFnZUhvbWVTZXJ2aWNlLmV4ZQAACgAEAMD4ITt7dF/zRXJyb3Igb2NjdXJyZWQgd2hpbGUgY3JlYXRpbmcgdGhlIGZpbGUuAAA=
id=27; level=1; module=4; code=10; date/time=17/09/2016 10:17:46 πμ
message=Error occurred while creating the file.; line_tag=0xF35F747B3B21F8C0; hide=1
id=28; level=2; module=316; code=0; date/time=17/09/2016 10:17:46 πμ
message=Operation: backup
id=29; level=2; module=100; code=11; date/time=17/09/2016 10:17:46 πμ
message=Priority changed to Low.
id=30; level=4; module=8; code=1015; date/time=17/09/2016 10:17:49 πμ
message=Access to the file or folder is denied. (0x40014) function = WNetAddConnection3W, path = \\LIFECHECK, $module = 0) Tag = 0xF35F747B3B21FBB7 The user name or password is incorrect (0xFFF0) code = 8007052E) Tag = 0xBD28FDBD64EDB8C3; line_tag=0x8948510CD2B4C874
Error_Code=AfcDCAB0yLTSDFFIiUFjY2VzcyB0byB0aGUgZmlsZSBvciBmb2xkZXIgaXMgZGVuaWVkLiAoMHg0MDAxNCkKICAgIGZ1bmN0aW9uID0gIldOZXRBZGRDb25uZWN0aW9uM1ciLAogICAgcGF0aCA9ICJcXExJRkVDSEVDSyIsCiAgICAkbW9kdWxlID0gMCkKICAgIFRhZyA9IDB4RjM1Rjc0N0IzQjIxRkJCNwpUaGUgdXNlciBuYW1lIG9yIHBhc3N3b3JkIGlzIGluY29ycmVjdCAoMHhGRkYwKQogICAgY29kZSA9IDgwMDcwNTJFKQogICAgVGFnID0gMHhCRDI4RkRCRDY0RURCOEMzACRtb2R1bGUAV0M6XFByb2dyYW0gRmlsZXMgKHg4NilcQ29tbW9uIEZpbGVzXEFjcm9uaXNcVHJ1ZUltYWdlSG9tZVxUcnVlSW1hZ2VIb21lU2VydmljZS5leGUAAA==
id=31; level=1; module=8; code=0; date/time=17/09/2016 10:17:49 πμ
message=ServerLRPC::_CloseConnection id=5.900
id=32; level=1; module=8; code=0; date/time=17/09/2016 10:17:49 πμ
message=ServerLRPC::_CloseConnection id=9.156
id=33; level=1; module=8; code=0; date/time=17/09/2016 10:17:49 πμ
message=ServerLRPC::_CloseConnection id=5.900
id=34; level=1; module=8; code=0; date/time=17/09/2016 10:17:49 πμ
message=ServerLRPC::_CloseConnection id=9.156
id=35; level=4; module=316; code=5; date/time=17/09/2016 10:17:50 πμ
message=Operation has completed with errors.; line_tag=0x9F2C53C72E8BCE18
Error_Code=AQUAPAEYzosux1Msn09wZXJhdGlvbiBoYXMgY29tcGxldGVkIHdpdGggZXJyb3JzLgAkbW9kdWxlAFdDOlxQcm9ncmFtIEZpbGVzICh4ODYpXENvbW1vbiBGaWxlc1xBY3JvbmlzXFRydWVJbWFnZUhvbWVcVHJ1ZUltYWdlSG9tZVNlcnZpY2UuZXhlAAA=
Start= 17/09/2016 10:17:45 πμ
Finish= 17/09/2016 10:17:50 πμ
Total Time= 00:00:05
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Pit, the key error message that I see in the log is:
Access to the file or folder is denied.
(0x40014) function = WNetAddConnection3W, path = \\LIFECHECK, $module = 0) Tag = 0xF35F747B3B21FBB7 The user name or password is incorrect
Please see KB document: 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials
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That's what I see too.
<event id="31" level="4" module="8" code="1015" time="1474091083" message="Access to the file or folder is denied. (0x40014)    function = "WNetAddConnection3W",    path = "\\LIFECHECK",    $module = 0)    Tag = 0xF35F747B3B21FBB7 The user name or password is incorrect (0xFFF0)    code = 8007052E)    Tag = 0xBD28FDBD64EDB8C3" line_tag="0x8948510CD2B4C874" >
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Thanks that was very helpful !!!
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