"ATI has not been installed" ?!?!

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I just installed build 6053 of TI 2010 upgrade. Install went fine. When I click on the icon or the file TrueImageLauncher.exe, I get an error immediately: Acronis True Image has not been installed. Huh?!?! Anyone have a fix for this problem? I suppose I'll try a reinstall. thorne

UPDATE - I did a "repair" of the install. The repair succeeded (it made me close the sole Windows Explorer process!). When I ran TI I was prompted for the current serial number and the previous serial number which did not happen when I first installed. Now TI 2010 upgrade works... or at least starts up. Fingers crossed.

Wed, 12/09/2009 - 03:31
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Your program start menu should point to

"C:\Program Files\Acronis\TrueImageHome\TrueImage.exe"

Did you have prior version of 2010 installed or is this a fresh install?

If you are installing over the top of a prior install, was the prior install a 2010 version?

If the 2010 is an upgrade from 2009, you will be asked for the new serial number during the install.

Wed, 12/09/2009 - 03:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 9

TI did not get installed into Program Files. It was installed into Program Files (x86) (I'm running Windows 7 Pro x64) and there was no TrueImage.exe. I had to do a "repair" of the install to get TrueImage.exe. Strange.

TI 2010 is an upgrade from TI 2009 which was also an upgrade. thorne

Wed, 12/09/2009 - 03:47