ATI Home 10 Not Seeing Internal Laptop Drive During Recovery

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This is very serious for me.  I have been creating ATI backups for my HP laptop for a long time. It has an internal 250G Hitachi SATA drive (HTS723225L9A360). Backups go onto a USB drive. The backup process completes with verify and emails me success/failure. All is fine until today when I try to recover the C drive for the first time.

I set up the recovery wizard and the computer reboots. It says analyzing partition C for a few seconds, then terminates, and returns to Windows. I tried this over and over again.

So I booted from the ATI install disk. When I do this, ATI identifies the USB drive as Drive C and does not show the internal hard disk at all. So I cannot even complete the restore wizard. There is no drive to be the target of the restore.

What's going on here? This should pose no problems. Can someone help? Thanks

Wed, 09/09/2009 - 17:21
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BTW - I should have mentioned that the external drive is formatted FAT32 and the internal is NTFS. This is all on an XP-Pro SP3 machine. Thanks for your help!

Wed, 09/09/2009 - 18:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Use your TI Rescue CD and boot from it.  After booting, carefully check the drive issues.The Rescue CD is Linux based so your drive letter may differ. Use the drive characteristics  to determine which disk is being displayed. Check my signature below. The first section inside that link  contains info which could be helpful to you.

Which build of TI are you using?

Wed, 09/09/2009 - 18:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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When booting to the TI 10 CD, have you tried the quiet acpi=off noapic option detailed in Section II of the Read Before You Post thread? Most likely, the Linux drivers included in the Full Mode version of TI don't correctly support the computer's hardware.

You could also try the Safe Mode version of TI 10. On most newer computers, the Safe Mode version can see USB drives (though, the speed is usually quite slow).

If TI 10 still can't see the internal drive, you may want to try restoring with the TI 2009 trial version.

Wed, 09/09/2009 - 19:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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oh David i do hope none of your files are over 4GB cos i found out that is a FAT32 limit

Thu, 09/10/2009 - 00:58