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ATI Home 2010 always fills up my external HD and then stops

Thread needs solution

It appears that the program gives up on the current increment of a pre-existing backup and starts a new backup. The result is two sets of large backup files. It fills the external backup disk and the incremental backup fails.

Perhaps I interrupt during backup when I do a standby, hibernate or restart?
Perhaps it has a problem and then starts a new backup for no good reason?
Perhaps it is interrupted by another program?

Please advise.

Maurice

PS why no live support chat?

0 Users found this helpful

Hello Maurice!

Welcome to our Forum, and thank you for finding time to join us! I entirely understand your concern and will be glad to assist you.

First of all I'd like to apologies for the inconvenience faced with contacting support. We definitely have chat support, but it's available only in case you have valid support agreement. You can find more details regarding contacting support here as well as all support programs and their options here.

Back to the problem itself:

Unfortunately due to the lack of information it's hard to identify the exact cause of the issue. So this situation requires investigation. Could you please gather the following information?

  1. Acronis Info from the problem machine
  2. Exact sequence of steps performed

After that please kindly submit a support request with the information attached and let us know the case #.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!