ATI home 2010 non responsive win 7

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New to forum and this problem has been going on for months. I have a client with 2 hp machines identical and one is having the issue with ATI home 2010. Acronis will load and I start the process of creating a backup. However, when I select files to backup the program becomes non responsive?! The only thing I can do is goto task manager and end the process. Does anyone have any suggestions....please help!!

Thank you,
Adam B Cohen

Thu, 03/25/2010 - 10:02
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Hello Adam,

Let me get the issue fixed for you.

Most likely, the issue was caused by Acronis SnapAPI driver. Because of the latest major changes in Windows 7 native snapshot driver (VolSnap), there were some modifications introduced in Acronis True Image Home 2010 (starting from Build 6029). The Acronis native snapshot driver (snapman) was moved from UpperFilters to LowerFilters to avoid conflicts with VolSnap (which could have lead to backups failure or data corruption in backups). This change may sometimes manifest itself in a freezing Windows 7 operating system on machines with rare software and hardware configurations.

To resolve the issue please do the following:

  • Download SnapAPI Build 503;
  • Unpack it and install with Disabled logging:

Note that you will need to reboot the machine to complete the installation.

After that please try to back up again and check if the issue still persists.

If the software still hangs, please gather some additional information by means of AcronisInfo utility and submit a support request.

Please reply to this thread if you need any further assistance, I'll be glad to help you.

Thank you.

Thu, 03/25/2010 - 10:25
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