ATI Home 2011 Post system recovery newer file level archives unavailable

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 11

I run 3 backup jobs; a system partition backup 1/week, daily email backup and a daily file level backup of my documents. After I restore the system to a particular point in time copy of the system disk, when I look in my email or file level backups, the recovery points end at the same date as the partition point in time used to restore the system. I have several newer backups of the email and files available in the destination folder but ATI Home does not bring these into the jobs as potential restore points.

Support suggested that these will just automatically be available after a restore, I tested this several times and every time I restore at the partition level, the other backup jobs only have the ability to restore the data to the same point in time as that used for the system recovery. This is not satisfactory as I need to be able to roll my email and data files forward since the time of the partition backup was run.

I tried running a validate on each backup job, runs without error but still same issue. If I browse for backup and bring in the newer restore points, it creates separate backup jobs that do not restore properly.

Solution: Open windows explorer and browse to folder containing backup archives and select the newest tib file for the email backup. Right click on the file and select the Archive option, this provides 3 new options. Select the Recover option. This does not recover the data but actually re-catalogs the recovery data and updates the backup job with all the available restores points since the time the partition used to recover the system was backed up. Repeat this procedure for the file level backups. This now provides the ability to recover the system to any point in time and then after "re-cataloging" the archives, all of the recovery points are available for restoring data from the file level to get your system back to the latest version of email and data files.

Hopefully this makes sense.

Wed, 01/19/2011 - 17:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 87
Comments: 9259
mvp

Thank you for sharing. I have seen other users complaining about this issue.
It doesn't work in all cases though. For example, in my case, I have weekly full backups. I restored the 01/02 backup, and this version fell off the list of version upon restore, but of course the TIB file is there. The following week, the 01/09 backup ran.
Today, I tried your workaround, selected the 01/02 TIB file, chose restore. ATI correctly identified the backup, but didn't add the 01/02 date to the version list... Maybe this need to be done right after the restore...

Wed, 01/19/2011 - 17:24
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