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ATI on win7 64bit can't install

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Hi There
I have a 2014 disk but when I get to where I put the numbers in the next button stays grayed out.. What am I doing wrong? I tell it to install current version no good.. I told it to download the update & it still doesn't get past the grayed out next button.. Thanks for any help you can give me.. Bill

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Hi Bill,
It sounds like:

You are not entering the license number correctly
or
You are entering the wrong license for the version you are installing

Typically you would see some type of error, but you're not getting far enough for this to happen.

I would log into my Acronis User Account and register the license for the version you own. This will ensure you download and install the version that is correct for your key.

Hi & thanks for the resonse..
The numbers 2 lines are on the back of the disk cover.. Should the next button be grayed out even without the numbers typed in? I never get the chance to enter the numbers.. I think that's why I'm not getting an error code.. Wrong or right??
I will try the on line thing tomorrow,, Thanks... Bill

Greetings,
S/N should be 64 characters. 8 sets of 8 digits. It might be broken into 2 lines. The next button does remain grayed out until 64 characters are entered.

Got it & thinks. After I reg online I got a different number from ATI. I did a cope/paste on that number in & it worked.. Thanks so much for your help.. Bill