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ATI2010 Bootable Rescue Media does not detect my 2nd SATA hard disk

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Hello,

I'm using the final version of ATI 2010 (Build 5055). When I boot from the rescue media cd (self created with "Bootable Rescue Media Builder") my 2nd SATA drive is not recognized. The "Safe version" of the rescue media detects my 2nd SATA drive, but then all the usb-drives are missing. (I've also tried out some safe media command switches, but without success)
The problem also occurs, when I use ATIs full restore function from Windows OS: After starting the restore task, ATI tells me to reboot the system. After reboot ATI can not start the restore process, because the TIB-file is located on the 2nd SATA drive.
I had exact the same problem with ATI Version 11, but when I contacted the Acronis support and sent some logfiles to them, they fixed the problem in V11.0.8105. (Trouble Ticket No. [Acronis #1161856])

Does anybody have an idea on that problem? Or could someone from the support please get in contact with me?

Thanks in advance.

WFK2431

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Hello WFK2431,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

I have sent you a special version of our program in ISO format, please recreate a CD from it and check whether the issue persists.

Please let us know the results!

Thank you.

Hello Alexander,

thank you for providing a special version of the rescue media.

Unfortunately it does not detect my 2nd SATA drive. (I've tried every option in the boot menue.)

My hard disks are connected to a VIA SATA controller with four connectors:
SATA 1 connector => 1rst HDD
SATA 2 connector => empty
SATA 3 connector => empty
SATA 4 connector => 2nd HDD

If you need an Acronis System Report of my computer, please tell me an email address where I can send it.

Regards

WFK2431

ATI 2010 boot disk does not recognize second hard disk, but ATI v10 boot disk does it.
ATI 2010.6053 Plus Pack backups one hard disk on another without any problems. But to recover from this backup impossible.
So for Win7 I still use ATI v.10 boot disk for backup and recovery.
wonda_52@hotmail.com

Hello all,

Thank you for posting your question, I will be happy to help. 
We investigated the issue reported by Ya Wan in another thread, and the issue has been resolved. 
WFK2431,
I am sending another ISO file to you, please create a new CD and see if the issue remains. If the issue still persists, please obtain the below information and send me a  Private Message.
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.

Hello Oleg,

thanks for your help, but my problem was solved since build 6029.

Regards

Michael

Hello Michael,

Thank you for your response.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.