ATI2010 won't start due to outdated components after DiskDir11 is installed

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 2

ATI2010 cannot be started anymore. It shows the messagebox attached and ask for a re-boot. I rebooted 5 times now, but the messagebox still appears and ATI2010 will not start.

I also did a repair installation for ATI2010 but no change.

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Wed, 07/07/2010 - 17:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 11
Comments: 1342

Hello nb,

Let me assist you.

The thing is that the installation of Acronis Disk Director 11.0 Home over Acronis True Image Home 2010 sometimes does not correctly update the Acronis drivers responsible for disk access.

Please do the following to fix the issue:

  1. Download Acronis Low-level Drivers Update;
  2. Extract the downloaded ZIP-file, launch the extracted installation file and complete the installation;
  3. Reboot the machine.

The issue should be fixed. If the above does not fix the issue, delete the InstallReboot subkey from Windows registry:

  1. Invoke Windows Registry:
    • Hit Start-Run:

        or  

    • Type in regedit and hit Enter:

  2. Navigate to the following subkey:
    • Windows 32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\InstallReboot
    • Windows 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Acronis\InstallReboot
  3. Delete the InstallReboot subkey:

    (!) If there is no InstallReboot subkey in the registry, then this is a different issue and needs investigation. Please contact Acronis Customer Central for assistance.

If none of the above helps, then the issue is not covered in this article and needs investigation. In this case, please contact Acronis Customer Central.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Fri, 07/09/2010 - 09:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 1
Comments: 28

@Ilya
This proposed solution don't work !

The installation of the low level drivers fails with error:
Another version of this product is alleady installed !

so useless advise !

apparently DD11 and TI 10 home cannot coexist !

Mon, 09/13/2010 - 17:32