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ATI2014 crashes after closing Acronis Store window

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I'm running under Windows 7 64-bit pro. If I click the little handbag icon to open the Acronis Store window, when I close the window ATI crashes with the following information out of Windows...

Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImage.exe
Application Version: 17.0.0.6673
Application Timestamp: 52f0fb16
Fault Module Name: ieframe.dll
Fault Module Version: 11.0.9600.17280
Fault Module Timestamp: 53f26cda
Exception Code: c0000005
Exception Offset: 00064778
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Anyone else experience this or have any ideas? I just need to avoid ever hitting that icon.

0 Users found this helpful

Yes, I'm having the same problem. I'm running Windows 8 Pro.

Faulting application name: TrueImage.exe, version: 17.0.0.6688, time stamp: 0x53f385f3
Faulting module name: ieframe.dll, version: 11.0.9600.17278, time stamp: 0x53eeaae9
Exception code: 0xc0000005
Fault offset: 0x00064778
Faulting process id: 0x1294
Faulting application start time: 0x01cfd5c863fcab39
Faulting application path: C:\Program Files (x86)\Acronis\TrueImageHome\TrueImage.exe
Faulting module path: C:\Windows\SYSTEM32\ieframe.dll
Report Id: cc9ad585-41bb-11e4-830e-bc5ff4a351d1
Faulting package full name:
Faulting package-relative application ID:

I can see the problem is not fixed in build 6688.

Since ieframe.dll is part of Internet Explorer, and I never use IE (Firefox instead), I opened up IE and set it up very restricted.

Now, when I open the Acronis Store window, I get a script error message. The script is:
__http://munchkin.marketo.net/147/munchkin.js

Well, I tell it not to run the script and I can continue and even sign in, although the message returns and I keep answering no. ATI 2014 does not crash though.

Munchkin is tracking code and I'm not pleased that Acronis uses that inside this program.

I spoke too soon. It still crashes, just not every time.