ATIH-11. Setting Task to Back up "My Data" causes MS reportable error & shutdown. "My Computer" Back up OK.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Running True Image 11 Home. I've been making differential back ups of disk partitions for 4 months now with no problems. The back up process was created using the "Task Wizard" (Management Tools --> Manage Tasks --> Create New Task --> Back up --> My Computer).
When I attempt the same process, but substituting "My Data" for "My Computer", the "Source Files Selection" window opens and within 1 second an overlaying Microsoft error window appears stating "Acronis True Image has encountered a problem and needs to close...... Please tell Microsoft about this problem....."
I sent the automatic report and tried again. Same problem. Tried again after a re-boot - same problem. The Error Signatue information in the message is AppName: trueimage.exe AppVer: 11.0.0.8101 ModName: backupscriptengine.dll ModVer: 1.0.19.0 Offset: 0014e878.

All offers of help and suggestions for rectification gladly welcomed...! Thanks in advance.

Tue, 02/16/2010 - 14:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 4769

Hello MispentYouth,

Thank you very much for your post. I will definitely help you with this.

Can you please recall if you have installed any new programs when Acronis True Image 11 Home started crashing? Do you have a lot of files in those folders? What types of files are they?

To resolve this issue, can you please create a Dr. Watson Crash Dump and collect the AcronisInfo report. Please send me a PM with the 2 attached. These reports will tell us why the software is crashing.

Please let me know if you have any other questions.

Thank you.

Tue, 05/04/2010 - 20:06
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