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ATIH 2009 installation causes 2 laptops to hang during startup

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Hi, I've tried to install my recently bought Acronis True Image Home 2009 on 2 different laptops with Windows XP - both Lenovo T60 but with different hardware configurations, one with bluetooth, the other with fingerprint and other small differences. None of these can startup after installing the program on their SATA drives. Very frustrating! One of my colleagues recommended this program as the best backup program ever but it's useless to me unless I find a solution to this problem.

I worked hard on trying to find out what was wrong - I even tried to reinstall one of them completely from scratch but with the same result - they both keep hanging in "Starting Windows XP" pre GUI.

On one of the laptops I managed to get XP up running for a few days using safe mode and system restore but then after some days the problem returned and again it would not startup and I needed to do another XP system restore.

I've now uninstalled the program since I cannot live with unstable laptops but if anyone has the answer I would appreciate it.

I also find it very strange that there is no initial FREE support after having bought the product and not being able to use it - I threw out my money on a for me useless product.

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My Lenovo came with Vista and is an X61, so having noted those differences, I did have TI2009 installed and running.

Do you have Nortons A/V or Firewall installed by any chance ?

Assuming for the moment you don't want to download and install Microsoft's sysinternals, the only things I can suggest is to install TI and then stop the True Image services and reboot. Assuming your reboot is successful, set the TI services to Manual, note scheduled tasks probably won't work at this point.

It might be that the TI drivers are being loaded in the wrong sequence - XP decides this but other than running a script with netstart commands or using the aforementioned SysInternals you can't alter the service startup sequence, though re-installing may do the trick eventually.

Norton's products are notorious for upsetting other utilities since they moved over to using the COM functions of Windows many moons ago.