ATiH 2010: Try&decide (on Win7) not working

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 5

Hi, 

here's my problem: I need to do a reboot while using Try&Decide. With Try&decide still running i do the reboot. (It is required by some SW installations). After the reboot, ATiH2010 enters a screen where you can choose to continue in T&D or to abort it. Obviously, one would have to continue when your aim is to test the new SW. Choosing this will, however, leads to another reboot, with the same dialogue. Only way out is to abort the T&D.

As this happened on a Win7 (release version) installation, I do not really know if this is a new error due to the OS or some other issue. Has anyone had the same problem?

[I noticed that in  Post 3772 (which is Italian and therefore ignored) a similar problem is reported, but I can not tell if it is the same or not because my Italian is too bad.]

Some details: I am using a Boot drive (Drive #0) with a total of 1 TB, partitioned with three Primary partitions C:167, D:743, unused :20 GB. I am using drive E: for the T&D device (which is on another Drive, #1) also partitioned with three (logical) partitions. All HD's are freshly checkdsk'd. I also have an acronis safe partition on yet another drive, but I'm not using this for backups or for T&D, only for emergency recovery (which works fine.)

Tell me a miracle: you know a way to correct this...

Rolf

Thu, 10/29/2009 - 15:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 17
Comments: 2991

Hello Rolf-Günther,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]
We are unable to provide you with the exact reason of the issue without additional information. To find the exact reason of the issue please obtain the below information and create an e-mail request or contact Live chat service available on this page, under Contact us click on the Start here button and follow the step-by-step guide. 
1. Download the file;
2. Run the downloaded file.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved. Running AcronisInfo may take up to 5 minutes.
This information will help me to investigate the issue thoroughly and provide you with a possible solution.
Thank you.
Mon, 11/16/2009 - 05:14
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