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ATIH 2010 will not start

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Since I made the change from a spinner to 2 SSD in RAID 0 ATIH 2010 will not start. After clicking on the link in my start menu, the windows are all immediately grey and a window pops up saying Acronis has stopped working. Below is the "Problem Details" in the window. I've uninstalled and reinstalled but to no avail.

Problem signature:
Problem Event Name: APPCRASH
Application Name: TrueImage.exe
Application Version: 13.0.0.7154
Application Timestamp: 4d0388e5
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 0002e3fb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Windows Home Premium 64 bit. 2x Patriot Inferno 60GB

Any ideas? Thanks in advance.

0 Users found this helpful

Hello Michael,

Thank you for your post, I will be glad to address it.

Unfortunately due to the lack of sufficient information it's hard to identify the exact cause of the issue, and this situation requires investigation. Please gather Acronis Info from the problem machine, Dr. Watson crash dump, and submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thank you Yana but I don't think I can do that. I no longer have any support availabe.