ATIH 2011 B6868

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 3
Comments: 8

My Win7 x64 hangs at the selection screen of ATIH when I've a MS Sidewinder X8 mouse installed. The cursor just freezed. When I switch over to a Logitech USB mouse, cursor is working but with the backlight on my MS Sidewinder X6 keyboard flashing.

Any solution to these problems?

Wed, 08/24/2011 - 01:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Vincent,

Thank you for your post, I will be glad to assist you.

I have carefully checked all our internal resource, and there is no known issue that would match your description. I assumes it's a drivers issue, but I cannot say for sure. We'll need investigation information.

Please gather Acronis Info from the problem machine and Userdump, submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Fri, 08/26/2011 - 00:10