ATIH 2012 disconects the computer from the Internet?
Ever since I installed ATIH 2012, over 6 months ago, I have had the unique problem, (According to Support) of it dropping my computer from the Internet when I open the Program (GUI). I have to turn off the computer and the modem/router, as it is the only way to get the Internet working again. To be clear, all the ATIH 2012 background services are running without problem, it is only when I access the User Interface (by Clicking on the Acronis True Image Home Icon or the Windows Explorer Right Click Shell Menu) that it immediately drops the Internet connection. The program seems to operate normally, except for any Internet related portion, obviously.
I have contacted Support over this and their only suggestion was to uninstall and reinstall the software, which I have done twice, once before I contacted rhem as part of my own troubleshooting process and again because they insisted I try again:) I have installed over the top of the existing installation the latest build and also uninstalled and reinstalled the latest update.
So apart from the fact that it should not be doing this, does anyone have any idea, what is going on???
Regards John
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Unistall ati and follow james suggestion to update you net adapter driver, then install ati after using msconfig to disable all no microsoft serivces and all startups.
http://netsquirrel.com/msconfig/
Using msconfig can help prevent drivers form colliding or getting mucked when installing.
when done installing ATI, then use msconfig to re-enable everything. reboot and give it a try.
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