ATIH 2012: Nonstop backup stopped after initial full backup
I created Nonstop backup of volume C:\ on NAS as destination and after setting up nonstop backup started and made initial full backup on NAS then stopped. As I know it should continue working and save changes every 5 minutes and not stop working.
I tried to start again but nonstop backup started to make initial full backup again on the same destination altough nothing changed. It should save only changes every five minutes and not make full backup every time.
I used nonstop backup of volume with ATIH 2011 on USB drive and worked as expected => initial full backup then every 5 minutes saved changes.
Either I missed something in ATIH 2012 or isn't working properly. I bought ATIH 2012 becuae new feature saving nonstop backup on NAS but it seems the feature isn't working or not tested enough.
Any helpd would be appreciated.
Colin,
What brand is your NAS? There seems ot be a problem using Synology ones.
[/quote]
Nope. It's Zyxel NSA221.
Mike
I wonder if there is any internal simularity.
How are you addressing the NAS via mapped drive, UNC or FTP?
TIH prefers UNC over mapped if possible.
When you say it stopped, was it just the imaging or did the service stop as well? You'll find the service in services.msc - Win button + r - type in services.msc.
How are you addressing the NAS via mapped drive, UNC or FTP?
TIH prefers UNC over mapped if possible.
UNC over mapped
When you say it stopped, was it just the imaging or did the service stop as well? You'll find the service in services.msc - Win button + r - type in services.msc.
Services are working. Only imaging (see attached picture). See attached logs from backup too.
Mike
Looking at the AFCDPSRV log file, it shows the service as stopping and starting.
I see you get one error that says 'not enough memory to complete the action (Nicht genug Speicher verfügbar, um die Aktion zu beenden)
Check to see how much space is available in your Windows\user\local\temp folder as the snapshot shows it using 200MB, shortly after the 'cancelled' message appears (Abgebrochen).
The next error says that it has 'stopped the action' (Aktion wurde angehalten).
Do you have any other programs installed and running in the background such as InCD, Roxio or similar?
Is your network connection timing out?
Is your Firewall stopping the connection, does it have 'Real Time Protection' running which might block access?
***EDIT*****
I can see there is a problem actually accessing the NAS, possibly due to user permissions.
Can you make a normal image or backup to the NAS OK?
Looking at the AFCDPSRV log file, it shows the service as stopping and starting.
Yes untill created initial full backup and then stopped.
[quote=Colin B]
I see you get one error that says 'not enough memory to complete the action (Nicht genug Speicher verfügbar, um die Aktion zu beenden)
Check to see how much space is available in your Windows\user\local\temp folder as the snapshot shows it using 200MB, shortly after the 'cancelled' message appears (Abgebrochen).
The next error says that it has 'stopped the action' (Aktion wurde angehalten).
This is our try to starting nonstop. As we saw that create again full backup we stopped action.
Do you have any other programs installed and running in the background such as InCD, Roxio or similar?
No.
Is your network connection timing out?
Should not. It's LAN and working 24 hours.
Is your Firewall stopping the connection, does it have 'Real Time Protection' running which might block access?
No. Only Windows Firewall is on computer and shouldn't block Trueimage.
***EDIT*****I can see there is a problem actually accessing the NAS, possibly due to user permissions.
Can you make a normal image or backup to the NAS OK?
Should not be any problem because credentials for NAS are given to the backup and saved there.
We'll try and post here what's happen.
It seems the problem was the same mentioned here: http://forum.acronis.com/forum/24228#comment-75419. After removing share and starting Online Backup again it seems to work now.
Mike
I have similar problem but not with NAS. It started with TIH 2011 and seems to never have been fixed even in 2012. Problems with Nonstop Backup running vary.
1. It will run for period of time and stop.
2. It will run for period of time and then appear to restart and produce another full backup.
3. It will run and you lose access to the backup data.
3. It will run stop and the Backup will be missing in the list but the data can be seen on the backup drive in Time Explorer.
Acronis has been working with me for quite a while without resolving issue. I had to stop temporarily while working on another project and will resume with them when finished but problems seem to occur when:
1. Backup size becomes too large.
2. Backup contains video files which also are large.
I have noticed these problems seem to occur when Nonstop Bakcup attempts to consolidate the backup during its backup process. If I remove the Video Folders from my Nonstop Backup, I can successfully create a Nonstop Backup and it will do incrmental backups as new/changed data is created.
I have similar problem when I try to create a File/Folder level backup with the Videos Folders only in this backup. I can create the initial backup but when it attempts to do the incremental backup on new/changed data it then seems to attempt to do another Full Backup and then seemed to cancel the backup on its own and declared the user canceled backup when the user did not.
My conclusion at this point is that Nonstop Backup or possibly any backup is not capable of backing up data that approached 1 Terra Byte in size which is my situation especially with my Video Folders or else Nonstop Backup or any backup is not capable of backing up large Video files. I suspect the cause is more likely that the backup size is too large for TIH 2012 too handle.
I am seeing in the forum where many people are experiencing problems with Nonstop Backup that are similar to my own. In my case I have only attempted to use TIH 2012 with an External Drive locally attached directly to my computer.
Hello Jim,
Thank you very much for the update.
Hopefully you can continue working with our Support team on this issue and I am certain that we will be able to resolve it.
Should you need additional assistance please let me know.
Thank you.
Hello Jim,
After my last try in september it worked 3 days and stopped again. I gave up with nonstop backup 6 months ago. It isn't usable and doesn't work. Too bad it could be very usefull.
@Anton Deev
Jim have luck because on my support questions I never received any answer from Acronis support. Acronis support = 0.
Regards,
Mike
Hello Mike,
We're sorry for NonStop didn't work for you as expected. I've checked your account, but didn't find any support cases tied to it. Could you please let me know a number of the case you've opened with support? We would like to look into the situation.
Unfortunately Forum doesn't allow us to respond to Customers requests on time, so it's more a Community, and we strongly recommend to contact support directly for emergency cases.
Thank you.
Hello Yana,
We're sorry for NonStop didn't work for you as expected. I've checked your account, but didn't find any support cases tied to it. Could you please let me know a number of the case you've opened with support? We would like to look into the situation.
I contacted support in september, 2011 from my account on your page:
http://www.acronis.de/support/contact-us.html
I never received neither a number of the case nor any answer or mail from Acronis. If form on your website doesn't work it's not my fault. I didn't know that you send a number of the case because was my first (and last) try. Thereafter I posted here and as you see never replied anybody from Acronis until now. I see too a lot of people in this forum with the same proble and without solution or help from Acronis support. So I gave up. I'm really disappointed with Acronis and ATIH 2012. We are IT company and ATIH 2012 was test before we sell to our customers but after bad experience with ATIH 2012 and Acronis support we gave up.
Unfortunately Forum doesn't allow us to respond to Customers requests on time, so it's more a Community, and we strongly recommend to contact support directly for emergency cases.
Very practical. During free support no one answers. And now that I have to pay for some support you told me to contact support. That's great.
Regards,
Mike
Hello Mike,
Thank you for your feedback.
I am really sorry about this and I forwarded your comment to our Management team.
Thank you.