ATIH 2014 update fails because...
...it hasn't been able to remove all of the previous installations components, or so it said. Also gave me a blue screen that I hadn't yet experienced yet in Win 8.
From other very recent posts this looks like a rogue update.
Win 8.1 Pro 64 bit
Steve
Don't you just love it when software updates fail and then you have to pay to find out why. At Microsoft all update support is free.
That said, why I am here is that I saw that a new update was available so I am now looking to see what misfortune the early adopters have run into. Acronis have a less than stellar record of getting it right without a few hiccups. I have downloaded but I will sit and wait for a couple of weeks to see how it goes.
Same with me. Asked to update this morning. Then in the middle of "Installation progess" a pop up said "True Image is performing some operation now. You can either stop the installation process, or wait until this operation finishes and click "retry" to continue the installation. Tried the retry button a few times.
Then cancelled and tried three times restarting the update, and the same each time.
Then tried logging into the forums and wouldn't allow me to log in, so had to reset my password. On restarting Acronis True Image 2014 came with a pop up
"Error occured while opening the file"
Trying again - then it started up. Says sync agent version 17,0,0,1722 build 6614
Log says update to 17.0.6673 has been canceled.
I have a Del Vostro 1710 portable with Win8 on it (Its refusing to udpate to Win8.1 for some reason)
Its taken 30minutes to cope with this UnProductivity issue.
Attached files
I had success with the new version on two computers (Win 7 and Win 8). I didn't allow the program to install the update. Instead, I uninstall TI 2014 first. Then I downloaded build 6673 from my account and installed it. Everything went fine.
Watchout for Media addons the files in my account is still the old 6614 version
Installed overtop previous rls just fine here on Win7 32-bit Home Premium, fyi.
Also Win7 64-bit Home Premium, and Win8.1 64-bit.
If you are having trouble with the upgrade or the install, download the cleanup utilitY (signature link 4 below) run the utility.
Do take time to read the written instructions which are included with the KB article--especially the "common" instructions.
After a cleanup, before installing, as you had troubles, try disabling your virus protection and even run the installtion package in "run as administrator" mode.
Grover, thanks for the excellent tips on how to sort it out. The real problem seems to be that some (or many) can't use Update or as it may be known Install over the existing system. What you are suggesting means putting all the definitions back in whether by recalling backup settings or by hand. Surely this is something that Acronis can finally get right? I could understand it if we were changing versions but a new release level in the same product and it can't be updated without failing. Maybe this is just too complex and Acronis should just say uninstall the previous etc. and recall the settings from settings backup.
I now wait and advise my customers to wait, until a couple of weeks have passed after a new release to ensure that we have an understanding where the problems are and how to avoid them. I feel sorry for those early adopters who have trouble but I rely on their experiences for my benefit.
All of the above should not be taken to mean that I don't like the product. I do and I recommend it but I think there are too many fails on change of release or version.
In my opinion (no facts), an upgrade process is reasonably trouble free if installing over the recent version such as 2014 or 2013.
If the installed program is any older than 2013, I would uninstall first before installing an upgrade.
Even an uninstall might requre a cleanup utility.
You are absolutely right in that if you want your backup to work correctly after a new install,
all new tasks should be created following the install (again my recommendtion).
My recommendation is also to create a full backup BEFORE any upgrade or uninstall so if things go wrong, you have a "fall back" plan for recovery.
Correction and update:
My apologies for misleading you. I should have been specific to Win7 and xppro. I have not had ANY expience involving installing Win 8 or 8.1.
As I have stated in many past posting, my personal preference is to uninstall prior builds and each install (build or version change) is onto a clean system and with no backup tasks carried over. All new tasks started. No problems installing 6673 onto a clean system using XP Pro.
GroverH,
My experience yesterday was definitely NOT trouble free when I allowed Acronis to attempt to update "over" my initial version (Update 1?) of TIH 2014 automatically. The process "rolled back" as echoed in earlier posts in this thread.
Here's my incident's post (in this forum): "55642: TI Home 2014 Update 2 Build 6673 encountered Fatal error during installation... Access is denied".
I appreciate your helpful post about the TIH Cleanup Utility. I may well need to use it.
Gratis,
Lightman805
Lightman805!
My apologies for misleading you. I should have been specific to Win7 and xppro. I have not had ANY expience involving installing into Win 8 or 8.1.
I have updated my posting.
In reviewing the attached file from neilh it appears that the installer is encountering problems while attempting to open previuos backup files. Thus the performing some operation error.
I would therefore suggest that users whom wish to install the update first have a look at their log file for any errors listed. If errors found those errors need to be corrected before update performed. If that is not possible then users should not update but instead perform a fresh clean install of the updated version. Yes this requires manually restoring backup schedules but is worth the effort to avoid the headaches witnessed here.
I am not a proponent of updates, I am firmly in the fresh install camp if at all possible for a number of reasons.
Reading through this thread I see a gamut of users from Win XP SP3 to Win 8.1, The older the OS and the wider the gap is between versions the greater the risk of update failure. Users should consider this before any upgtade attempt and even then failures can and will occur as example install cannot access or read a file for update procedure. Reason enough for me to clean install!