ATIH2011 "My Backups" list on main screen is problematic

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 6

I upgraded to ATIH 2011 from ATIH 2010 and I'm finding that the list of backups on the main screen (ATIH 2011) is really hard to manage.

  • One of my regular backups has a clone of itself that I can not remove. It says "not backed up yet" and there's nothing I can do to remove this entry. Operations->More->Remove from the list shows a warning then proceeds to do nothing.
  • My regular backup had a bunch of incremental files that I wanted to get rid of, so I attempted a consolidation. The consolidation got "stuck" part way. It continued to say it needs another 10 hours. Hard drive would spin periodically but wasn't writing to disk anymore. I had to reboot the machine to stop it.
  • After I rebooted, I deleted the partial consolidation file from the drive. A new entry (a consolidation backup) appeared on the list of backups, but I couldn't "Remove from this list" until after I rebooted again.
  • Since consolidation didn't work, how do I delete the incremental backups? The main UI screen has a "Delete" operation, but it says it will delete the settings too. I don't want to remove the whole job, just the files.
  • I did remove all the backup files from the HD, since I couldn't do that from the UI without removing settings too. Tried to rerun the backup to make a new one. This wouldn't work until after a restart had been done. 

Looks like the service runs some kind of state machine on the backups that gets out of whack and doesn't fix itself, requiring a restart for lots of things. Also looks like the "remove from this list" function bails out at the first error, causing list entries to persist indefinitely.

Wed, 09/22/2010 - 15:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 28
Comments: 3047

Not backed up yet means " a scheduled backup has not yet been done. E.g., if you create a set of rules for a backup, including a schedule andthen you run that backup manually, when you load ATI the next time the backup you made will be listed separately and the instructin set will show "Not backed up yet."

If you want, you can export the instructins/settings and then import them for a new set with the same settings. That's as close as you come to copying a task/instruction set.

If you tell ATI to remove from list and the file doesn't exist, you shuld simply get an error message saying failed to delete; which is fine, the entry should then still be removed form the listed.

When yo load ATI, it does a scan for backups and puts those on the list of My Backups along with any other it had in its database (e.g., backups it found on a remote that was but is not now connected) or manually started backups.

But it sounds like you are having a specific prob related to the list that might merit chat with the Chat folks.

Wed, 09/22/2010 - 16:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello all,

Thank you very much for your posts. Scott, I really appreciate your help.

Jay,

Please let me assist you with this.

From what I can tell, it is very likely that these issues are caused by some problems with updating to Acronis True Image 2011 Home over Acronis True Image 2010 in your specific environment, however this is not 100% certain. We will need to investigate these issues, that is why I would recommend to contact our Support team with this log so that we can assist you in resolving them.

Please let me know if you have additional questions.

Thank you.

Fri, 09/24/2010 - 16:27
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 6
Comments: 6

Anton, I have downloaded the utility and created the logs as noted. Unfortunately I can't submit a support ticket. The support wizard on the Acronis website has (all day) been saying "Error, try again later" whenever I enter my order # and email address. Is there another way I can submit a ticket?

Tue, 09/28/2010 - 20:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Had also the problem of a lot entries with: "not backed up yet" while upgrading from ATI10 to ATI11.

My solution was (make a copy before deleting!!):
- stop ATI2011 (only the main program)

- remove the archives.xml file in the "c:\Documents and Properties\All Users\Application Data\Acronis\TrueImageHome\Database" folder

AND

- remove "old" Scripts in the folder "c:\Documents and Properties\All Users\Application Data\Acronis\TrueImageHome\Scripts"

- start ATI11 and the backup list is clear (depending on how many scripts you removed)

By the way I'm running XP SP3.

Ciao
Manfred

Mon, 11/22/2010 - 22:14