ATIH2013 works fine on one Win8 computer but not another
I have two Windows 8 computers that we use in different offices as P2P "servers". They've both been set up recently and, for the most part, are identical. I installed ATIH2013 on each computer and created daily backups on each machine with one slight difference. On one computer I limit the number of discreet backups to one. On the other I have enough room on the external drive for 2. That setting is the only difference in the backup schemes of each computer.
On the computer keeping a single copy of each daily backup, I've never had any problems. Unfortunately, I haven't had the same good fortune on the other computer. Every day, in my emails, I get my notification from the Acronis software informing me that (on the second computer) stating the following:
Monday Full Image Task is waiting for user interaction.
Description: Stage Description
Information: Failed to open backup F:\Backups\Monday\Monday_Full_Image_full_b2_s1_v1.tib. It may be inconsistent or corrupted.
Details: Click Retry to try to read from the same location. Otherwise, click Cancel to cancel the operation.
If I log into the server and "Cancel" the dialog regarding this message, the regular backup completes immediately and all is well. However, sometimes, there will be 3 backups for one or more days instead of only 2. I've attached the emailed logs from each server to show the differences. I'm confused also as to why one of servers appears to be using something called "Acronis Test Program" and the other is not.
This is a really big deal but it would be nice to use the multiple backup option without the required user interaction every day.
TIA for suggestions.
I think I understand "what" is happening, I just don't understand "why". The one and only difference, as I mentioned, between the two computers and their backup jobs, is the fact that one of them should store two backups for each (daily) job, and the other only one.
I've already tried what you've suggested; deleted ALL of the tasks, created new folders, then re-created the tasks, with the same parameters. The problem seems to be that, after the second backup is created on the problem computer, TIH gets confused when it's time to create another (third) backup and can't figure out what to do with the oldest of the two existing backups. I'm beginning to suspect that TIH is looking for an old backup that exists (or existed) in a different folder than the one being used for the current backup; probably for a different day. I think it's not paying attention to backups that have been created in each folder but, rather, only looking for the oldest backup (wherever it was) that it finds in a log or database that contains no path information. It needs to simply look in the current working folder for the oldest backup and delete it. That, evidently, is not what's happening. It precludes the ability to save more than one backup in several different different folders, which was not a problem in older versions of TIH that I recall.
HFox,
Download the Acronis Scheduler Manager Utility from here: http://kb.acronis.com/content/1859
Follow the instructions to delete all your task schedules. (Use the "task zap" command as instructed) and restart your system.
After booting back up to Windows, Open Acronis and reschedule your tasks.
After re-reading your first post, it looks as though a "Ghost task" ( "Acronis Test Program") is the problem. The "task zap" should get rid of this issue.