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Back up fails

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Upgraded to 2010. Bbacking up to an external USB. Worked once then failed. Nothing about this program makes sense from the need to configure a backup location to the myriad reason for failures since the v 9 and 10 I bought. Email support is unresponsive. I am stubborn with it since I have paid for it. Otherwise it woud have been dumped.

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Hello William Kapelas,

Thank you for your post. I will do my best to assist you.

According to the log file, the backup fails with the following error - Invalid file reference. It could be caused by our snapshot drivers conflicting with your anti-virus, for example. In such cases we always recommend to update to the latest build, which has the latest SnapApi drivers and start working on the issue from there, if it re-occurs. Also, the logs shows that you are using build 6029, the most current one at the moment is 7029. Please download and install the latest build of Acronis True Image 2010 Home and I am confident the issue will be resolved.

If you have any other questions, please let me know.

Thank you.